Returns and Exchanges

Just Sunnies is committed to customer satisfaction. If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. A $15 Processing Fee applies to all refunds. Please return goods unworn with packaging and swing tickets attached.

*Refunds not applicable on sale or promotional items.

For Australian orders, we would appreciate returns within 30 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.

Returns Process


If for any reason you would like to return your product to us please follow the simple steps below:

  1. Complete the Exchange & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.
  2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
    Just Sunnies Returns
    1/62 Township Drive, Burleigh QLD 4220
  4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Just Sunnies is not liable for lost return parcels.
  5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange/refund as quickly as possible. You are kept informed as we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
  6. Just Sunnies will then gladly cover the cost of shipping your new product via eParcel within Australia. All international shipping costs are to be covered by the consumer.

Refunds


If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a refund, excluding any postage charges. Please note all refunds incur a $15 processing fee. Your refund will be processed within 48 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.

To return your order, simply print and fill out the Exchange & Return form, then post to:
Just Sunnies Returns
1/62 Township Drive, Burleigh QLD 4220

Do you pay for my return shipping?


If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item.

In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.

If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.

Have you received my return?


As soon as your return is received and processed by our team, we will send you an email to let you know.

If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at support@justsunnies.com.au and we can look into it for you.