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Order Tracking

To view the current status of your order, simply enter your email address and order number.

Order Tracking Definitions:

Order Pending:

Payment has not yet been received.

Awaiting payment:

We are currently awaiting payment for your order, once payment has been received your order will be processed.

Order Received:

Your order has been received and will be processed shortly.

Order Processed:

Your order is being processed through our warehouse.

Item Shipped:

Hooray! - Your order is on its way to you. You have also been sent an email from Australia Post allowing you to track your order right to your door.

Awaiting Supplier:

The product you have ordered is currently out of stock. Our customer service team will be in contact with you shortly with an ETA.

On Hold:

Our customer service team will contact you shortly.

Partial Shipment:

This means one or more items in your order has been delayed. We will ship the remainder of your order as soon as possible.


Your order has been refunded.

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