Order Status

Awaiting Payment

We are currently awaiting payment for your order, once the payment has been received your order will be processed. Bank Deposit payments can take 24-48 business hours for the funds to clear into our account, once the funds clear your order will be processed.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Cancelled

Your order has now been cancelled. If this doesn't seem right please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Exchange Received

Your return has been received by our team and is being processed. Hold tight, if we need to contact you our team will reach out, your new sunglasses will be on the way to you shortly. You will receive a copy of your new receipt and dispatch notification via email shortly.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Follow Up

Looks like there is an unexpected hold up with your order, one of our team members will be in touch via email or phone.
You are welcome to contact us if you have any queries via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Gift Card Sent

Thanks for sharing the sunglass love! Your gift card purchase has been emailed to the recipient. Hang tight, we're sure they will call to say thanks!
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Item Shipped

Hooray! - Your order is on its way to you. You will also receive an email from Australia Post with the details required for you to track your order right to your door.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Layby

You have chosen to Lay-By your sunglasses, this is a great way to secure the style you want right away. Once your final payment has been processed and received on our end your order will be picked and shipped.
If you have any questions please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Order Collected

Hooray! - You have collected your order. We hope you love your new sunglasses!

Order Pending

Payment for your order has not yet been received, or you haven't completed the checkout process. If you have made a payment and the funds have been taken from your account please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437). Please note Bank Deposit payments can take 24-48 business hours to clear in our account.

Order Processed

Your order has been received and processed.

Order Received

Your order has been received and will be processed shortly.

On-Hold

Our customer service team have attempted to contact you via phone and/or email. If you have not received communication, please consider checking your junk mail folder.
You are welcome to contact our team via email support@justsunnies.com.au or phone 1300 SUNNIES (1300 7866437) for assistance.

Partial Shipment

This means one or more items in your order has been delayed. We have shipped the available items and we will ship the remainder of your order as soon as possible.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Partially Allocated

This means one or more items in your order has been delayed. We will ship your full order as soon as all items are available.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Pending Payment

Your payment has not been received. If you believe there is an error please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Picking

Your order is being picked and prepared to ship by our team. Your sunglasses will be on the way to you soon.

Processed

Your order has been processed and is ready to pick by our team. Your purchase will be picked, and your sunglasses will be on the way to you soon.

Ready For Collection

Your order is ready for collection at your nominated location, please check your inbox for email communication about your order.
If you have any questions or need assistance please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Refunded

Your order has been refunded to the account used for purchase. If you have any queries please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).

Return Received

Your return has been received by our team and is being processed. Hold tight, if we need to contact you our team will reach out, your new sunglasses will be on the way to you shortly.
If you have any questions please contact our team via email support@justsunnies.com.au or call 1300 SUNNIES (1300 7866437).