To view the current status of your order, simply enter your email address and order number.
Payment for your order has not yet been received, or you haven’t completed the checkout process. If you have made a payment and the funds have been taken from your account please contact our team via email email@example.com. Please note Bank Deposit payments can take 24-48 business hours to clear in our account.
We are currently awaiting payment for your order, once payment has been received your order will be processed. Bank Deposit payments can take 24-48 business hours for the funds to clear into our account, once the funds clear your order will be processed and shipped.
Your order has been received and will be processed shortly.
Your order is being processed through our warehouse.
Hooray! - Your order is on its way to you. You have also been sent an email from Australia Post allowing you to track your order right to your door.
Your order is being prepared to ship from our warehouse.
Our customer service team have attempted to contact you via phone and/or email. If you have not received communication please consider checking your junkmail folder. You are welcome to contact our team via phone 07 5535 0994 or email firstname.lastname@example.org.
This means one or more items in your order has been delayed. We will ship the remainder of your order as soon as possible.
Your order has been refunded to the account used for purchase. If you have any queries please contact our team via phone 07 5535 0994 or email email@example.com.