Just Sunnies is committed to customer satisfaction. If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. A $15 Processing Fee applies to all refunds. Please return goods unworn with packaging and swing tickets attached.
*Refunds not applicable on sale/promotional items or Lay-bys.
For Australian orders, we would appreciate returns within 30 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.
If for any reason you would like to return your product to us please follow the simple steps below:
If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a refund, excluding any postage charges. Please note all refunds incur a $15 processing fee. Your refund will be processed within 48 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.
To return your order, simply print and fill out the Exchange & Return form, then post to:
Just Sunnies Returns
1/62 Township Drive, Burleigh QLD 4220
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item.
In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at firstname.lastname@example.org and we can look into it for you.
(©) JustSunnies.com Pty Ltd :: Proudly Australian Owned & Operated.
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*$10 AUD voucher is only valid with a minimum order value of $100 AUD and cannot be used towards sale products. No Cash Redemption possible. This is a one time offer applying to the total invoice amount of your order. Please enter the voucher code during checkout.
At Just Sunnies, we understand customers like to shop online and have all the features of a physical store, we are pleased to introduce our Online Lay-by system.
WHAT ARE OUR LAYBY TERMS?
HOW TO LAYBY AN ITEM or ITEMS?
Processing and managing your lay-by at Just Sunnies is easy!
You will receive an e-mail confirming your lay-by, and fortnightly reminders of your balance.
HOW DO I MAKE A LAYBY PAYMENT?
Simple! Follow these steps!
Please note that even if you choose to pay with Paypal, the steps above must be completed to ensure that your lay-by payment is processed and applied to your order.
If you have any queries or need assistance please contact customer service via email: email@example.com or phone: 07 55350 994
Enter your email address and the security code, and we'll send you a new password !