FREE (AU) EXPRESS SHIPPING ON ORDERS OVER $99* // FREE LOCAL PICK UP
Just Sunnies is committed to customer satisfaction. If you are not pleased with your purchase, we will be happy to accept your returned sunglasses for exchange or full refund*. A $15 Processing Fee applies to all refunds. Please return goods unworn with packaging and swing tickets attached.
*Refunds not applicable on sale/promotional items or Lay-bys.
For Australian orders, we would appreciate returns within 30 days (returns will not be accepted after 30 days from arrival date). For International orders, we would appreciate returns within 30 days (returns will not be accepted after 60 days from arrival). The customer is responsible for any postage fees for returns. If you require an exchange, we post your exchanged order back to you free of charge.
If for any reason you would like to return your product to us please follow the simple steps below:
If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a refund, excluding any postage charges. Please note all refunds incur a $15 processing fee. Your refund will be processed within 48 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.
To return your order, simply print and fill out the Exchange & Return form, then post to:
Just Sunnies Returns
1/62 Township Drive, Burleigh QLD 4220
If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 30 days of purchase for an exchange, refund, or credit note. All Refunds will incur a $15 processing fee.
If your exchange was what you chose but you wish to return the sungasses for exchnage we ask that you pay the return shipping. Once your return has been received it will be processed by our warehouse, Just Sunnies will gladly cover the cost of shipping within Australia for your first exchange. If you proceed with multiple exchanges postage fees will apply. All international customers are responsible for all shipping costs both to and from Just Sunnies. Please email firstname.lastname@example.org for further information.
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly pay for the return shipping cost upon assessment, as well as the shipping for the new item.
In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.
As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at email@example.com and we can look into it for you.
to receive $10 off your next order over $100*
*Terms and conditions apply