Terms & Conditions

Welcome to Just Sunnies. The website https://www.justsunnies.com.au/ and its associated features and mobile applications (Site) is owned and operated by Just Sunnies Pty Ltd (ABN 54 059 831 042). “Just Sunnies”, "we", "our" and "us" and other similar pronouns are reference to Just Sunnies Pty Ltd and its subsidiaries.

Please read through our Terms and Conditions (Terms) carefully as they form the agreement under which we supply products and services to you. Your use of this site and your placement of an order (Order) indicates your acceptance of these Terms which includes our Privacy Policy and other documents referred to within these Terms. 

Just Sunnies reserves the right to make changes to this site and these terms and conditions at any time.


GENERAL INFORMATION

Whilst we try and ensure all details, images, descriptions and prices which appear on the website are as accurate as possible, errors may occur. We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including but not limited to, out-of-date information, pricing discrepancies, discount code errors, shipping or return inaccuracies. 


ORDERS

When you place an Order, you will receive an order confirmation to the email address submitted on our Site. This email or other form of receipt does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We are not obliged to supply product/s to you until we have accepted your Order.

You must provide accurate details at the time of making your Order. Your submittal of an Order signifies our right to contact you by the contact details submitted on our Site. This information may be used to contact you if we require more information to accept your Order.

By making an Order, you authorise us to perform credit and security checks where we feel necessary, which may include a small charge to the credit card used for payment, before accepting your order. 

Just Sunnies reserves the right to review and cancel an Order at any time. We may at our discretion, refuse to accept an order for any reason, including but not limited to:

a)      Stock availability of ordered products (in which case, we may offer you an alternative product)
b)     If you are unable to validate security checks or we suspect your Order is fraudulent
c)      If a product or all products in an Order on the website contains an error in imagery, price or descriptions
d)     If there has been an error with a product being wrongfully included in a sale or promotion
e)      If we suspect that you might on-sell our products to other consumers
f)      If we are under agency agreement to not sell a product to another region


ORDER CANCELLATIONS

We endeavour to accommodate requests to cancel an Order or to update information attached to an Order. If you would like to cancel or submit changes to an Order, please contact Customer Service immediately. Please note, we cannot guarantee we will be able to amend or cancel your Order. Once an item is shipped, Just Sunnies reserves the right to refuse an order cancellation and the item must be returned to us in accordance with the returns policy, or we may charge a necessary fee should we need to return the package from a delivery service.

PAYMENTS

Just Sunnies accepts payment via credit card (Visa/Mastercard), PayPal, American Express, AfterPay, Zip Pay, Zip Money, Klarna, and Bank Deposit. 

You must pay for the Order in full at the time of placing an Order by one of the payment methods on the Site. You must be entitled to use the payment method used for purchases credit and have sufficient funds to submit an Order.

From time to time, we may perform random security checks on the payment method used on the Site. By submitting an Order, you authorise us to perform credit and security checks where we feel necessary, which may include a small charge to the credit card used for payment, before accepting your Order. 

PURCHASE PRICE

All prices quoted on the Just Sunnies website, or pursuant to your inquiry with us, are in Australian Dollars (AUD) and include GST. Costs relating to international orders and charged currency conversion you are charged by your bank may vary. 

Just Sunnies reserves the right to vary the prices displayed on the Website from time to time and without notice. We may choose to not fill any Orders (or part of an Order) that you have placed where inaccurate prices have been listed due to error or if a product was wrongfully included in a promotion/sale event.

If your credit card has been charged for the Order, Just Sunnies will immediately issue a full refund to your payment method used on the Order.

NEW ZEALAND GST, CUSTOM CHARGES, DUTIES AND FEES

As an Australian company that is independently owned and operated in Australia, Just Sunnies will charge you for your order in Australian dollars (AUD). The price charged to New Zealand customers will be subject to the following:
• New Zealand GST.
• The exchange rate applied by the payment provider you have used.
For more information regarding New Zealand GST and exchange rates by payment providers, please contact your local customs office.

Just Sunnies calculates and collects the GST of the purchased products at the checkout page, we are not responsible for and will not reimburse any duties, customs charges or fees. Thresholds and rates are subject to change in accordance with changes to New Zealand law, additionally, your financial services or payment provider may charge currency conversion and administration fees on any purchases and refunds from Just Sunnies. The exchange rate used to determine the dollar amount of the refund (in NZ dollars) will be in accordance with the prevailing rate at the time the refund is made, not the original exchange rate at the time of purchase.

Please note that New Zealand GST is subject to change in accordance with changes to New Zealand law. Orders shipped to New Zealand valued at more than NZ$1000 may incur duties, customs charges, and fees (including GST on duty and freight) charged by the New Zealand Customs Service once the order reaches its destination port. The charged amounts must be paid by you directly to the New Zealand Customs Service or the authorised service provider. If separate orders are placed on the same day, they may be regarded as one order and will be subject to the duties, customs charges, and fees that apply. The expected duties, custom charges, and fees for New Zealand customers can be calculated by using the NZ Customs Service duty estimator.

INTERNATIONAL CUSTOMS CHARGES

Some orders may incur a customs or import duty charge. Just Sunnies does not have any control over these charges or is unable to advise what they will be as it is based on individual country's regulations and compliances. For further information, we suggest contacting your local customs office.

All charges are to be paid by the customer on delivery of Order. Orders cannot be returned to sender and Just Sunnies will not pay these customs charges on your behalf. If you refuse to pay these charges, Just Sunnies will not be held responsible for any loss of funds as a result. We cannot mark international orders at a reduced price to avoid customs fees.

REFUNDS AND RETURNS

We want you to be happy with your new purchase! If you are not satisfied with your sunglasses, you are welcome to return your order for a refund in line with our returns policy. Here are our simple rules of return:

You have 30 days from purchase to return your item(s) back to our warehouse for Australian orders and 60 days for International orders. Items must be in the original packing which must be in original condition. Items must be unworn and unused with the original tags still attached.

The type of return is determined on the below eligibility criteria:

                  Full Price & Our Price Items
                  All items can be returned for an exchange or refund.

                  Items purchased during Sitewide Sale Events or Promotions
                  All items purchased during a sitewide sale event are eligible for a refund or exchange. Please note orders made during
sale events are not eligible for Free Returns.

                  Red-line Sale Items (red font):
                  All sale items can be returned for an exchange only. Sale items are products where the price is listed in red. Please note sale items are not eligible for Free Returns.

                  Outlet items (red font & “(o)” listed in style name):
                  All Outlet items are final sale and cannot be returned for a refund or exchange. Outlet items are identified in the sale section with an “(O)” in the style name and have individual product descriptions detailing any signs of wear, defects, or reason for being marked as an outlet. Outlet items do not come with a warranty.

FREE RETURNS

Free returns are valid within 30 days on purchases over $150 within Australia. Free returns are subject to the following Terms:

                  Offer is only valid per order, with a minimum Order value of $150

                  Offer excludes sale items, outlet items, items purchased during promotions, and site-wide sale events.

                  Free Returns excludes international orders.

                  All returns are shipped with standard shipping.

Just Sunnies recommends you post your items via a trackable delivery service such as Australia Post Parcel Post or Express Post. Just Sunnies is not responsible for lost parcels.

REPAIR AND WARRANTIES

Just Sunnies has no control over manufacturer warranty periods, nor can we control repair periods or advise timeframes. We will, however, do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.

In the case you have returned goods directly to the manufacturer, Just Sunnies cannot be held accountable for repair periods or communication from the manufacturer.

FAULTY OR DAMAGED ITEMS

If an item is received damaged or containing a fault, you are entitled to return the order for a full refund or exchange. Please contact support@justsunnies.com.au if your Order contained damaged or faulty product.

GIFT VOUCHERS

You may purchase a gift card for use on the Site. Gift cards can be redeemed at the online checkout by entering the associated gift card number.

Gift cards are valid for 36 months from the purchase date. Once activated, this card is redeemable for merchandise at Just Sunnies store and Just Sunnies online store only. Gift cards are not redeemable for cash. Lost or stolen Gift Cards will not be refunded or replaced. Any unredeemed balance that remains on the Gift Card after the 36 months will be voided and not available to use. For card balance, visit justsunnies.com.au/page/gift-cards

PRICE MATCH POLICY

We want to ensure you get the best possible price on the sunglasses you love. If you see the same product for cheaper (inclusive of delivery charges, service or handling fees, taxes and any other charges associated with the delivery of the product) at an online or in-store retailer that meets the requirements below, let us know, and we will do our best to price match it (offer valid for one item only, per customer, per competitor, per day). We reserve the right to accept or reject your order for any reason, including (without limitation) the right to determine which company is a comparable retailer on the basis of eligibility for a price match offer. We reserve the right to reject your price match request if there is an error in the price or an error in the product description listed on the site you have submitted. If we need to reject an order, we will use our reasonable efforts to be in contact with you as soon as possible regarding the rejection and our reason for denying the offer. Please read the full terms and conditions below and submit your form here.

a) The product must be identical in brand, style and colour
b) The product must be available for sale by an Australian retailer with an Australian domain
c) The product must be in stock and able to be delivered within 7 days
d) The product must not be part of a closing down sale, wholesale offer, sale outlet or marketplace. Excludes single use sign-up and promotional offers
e) The price must be the final price in Australian dollars inclusive of delivery charges, service or handling fees, taxes and any other charges associated with the delivery of the product
f) Our price match guarantee offer is only valid on sunglasses. Optical, prescription lenses and custom-built frames are excluded from this offer

Exceptions of this offer:

a) Price Match cannot be used in conjunction with any other offers or promotions, including the use of discount codes
b) The difference in price must exceed a minimum of $1 Australian Dollar
c) Just Sunnies has the right to reject the request if the other retailer’s price is misprinted or falsely advertised
d) This offer does not apply to items advertised below their cost price
e) This offer does not apply to subscription or membership pricing from other sites
f) This offer excludes gift cards
g) This offer excludes damaged stock

ONGOING OFFERS & PROMOTIONS

NEW MEMBER NEWSLETTER SIGN UP OFFER - $20 OFF

  • One time offer for new customers subscribing to Just Sunnies
  • Minimum order value of $130 AUD
  • Offer is valid on full-priced items only, cannot be used on sale or outlet items
  • Offer is valid for 30 days from the issue date and is only valid one time per person.
  • No cash redemption possible
  • Code must be applied at checkout to redeem
  • Offer cannot be used on exchanges
  • Code cannot be used in conjunction with any other offer

BEFORE YOU GO PROMOTION - $10 OFF

  • One time offer for new customers subscribing to Just Sunnies
  • Offer only valid with a minimum order value of $75 AUD
  • Offer is valid on full-priced items only, cannot be used on sale or outlet items
  • Offer is valid for 30 days from the issue date and is only valid one time per person.
  • No cash redemption possible
  • Code must be applied at checkout to redeem
  • Offer cannot be used on exchanges
  • Code cannot be used in conjunction with any other offer

BIRTHDAY VOUCHER - Members Only

  • Minimum spend $99.
  • Cannot be used in conjunction with any other offer.
  • Offer excludes Gift Cards, Sale & Outlet Items.
  • Offer expires 3 months from receiving discount code.
  • Discount code must be applied at the checkout in order to be redeemed
  • Code cannot be applied to order after the order is processed
  • Offer cannot be used on exchanges

STANDARD PROMOTION DETAILS AND EXCLUSIONS

  • Offer available online only unless stated otherwise
  • Offer cannot be used in conjunction with any other promotion
  • Offer not valid with new member discount or repeat customer discount
  • Offer not valid on 'Our Price' unless stated otherwise
  • All offers apply to RRP unless stated otherwise
  • Excluded Brands include but are not limited to: Maui Jim, AM Eyewear, OTIS, Bask Eyewear, Karen Walker, Zeal Optics.
  • All promotions exclude sale items and outlet items unless stated otherwise
  • All promotions exclude gifts cards and gift wrapping
  • Promotions cannot be applied after the order has been placed
  • The refund amount for any returns or exchanges will match the price upon purchase. Shipping charges are non-refundable.
  • No cash redemption possible in exchange for promotion
  • Standard shipping applies to all orders under $60 unless stated otherwise
  • Offer cannot be used on exchanges
  • Just Sunnies reserves the rights to change or cancel this promotion at any time

THANK YOU OFFER - 10% OFF*

  • Offer available online only unless stated otherwise
  • Offer cannot be used in conjunction with any other promotion
  • Offer not valid with new member discount or repeat customer discount
  • Offer not valid on 'Our Price' unless stated otherwise
  • All offers apply to RRP unless stated otherwise
  • Excluded Brands include but are not limited to: Maui Jim, AM Eyewear, OTIS, Bask Eyewear, Karen Walker, Zeal Optics.
  • All promotions exclude sale items and outlet items unless stated otherwise
  • All promotions exclude gifts cards and gift wrapping
  • Promotions cannot be applied after the order has been placed
  • The refund amount for any returns or exchanges will match the price upon purchase. Shipping charges are non-refundable.
  • No cash redemption possible in exchange for promotion
  • Standard shipping applies to all orders under $60 unless stated otherwise
  • Offer cannot be used on exchanges
  • Just Sunnies reserves the rights to change or cancel this promotion at any time

REVIEW OFFER - Email Subscribers and Members Only

  • Minimum spend $99.
  • Cannot be used in conjunction with any other offer.
  • Offer excludes Gift Cards, Sale & Outlet Items.
  • Offer expires 3 months from receiving discount code.
  • Discount code must be applied at the checkout in order to be redeemed
  • Code cannot be applied to order after the order is processed
  • Offer cannot be used on exchanges

UPGRADE YOUR SHADES SALE - 20% OFF*

  • Offer only valid off RRP
  • Offer excludes Sale Items, Outlet Items & Gift Cards.
  • Offer cannot be used in conjunction with any other offer or discount code.
  • Discount code will be automatically applied at the checkout
  • Offer does not include Maui Jim, OTIS, AM Eyewear, Bask Eyewear, Zeal Optics, Karen Walker, Sale items, Outlet items or Gift Cards
  • Offer period: 12/07/21 until 15/07/21

VIP OFFERS

  • Single use only.
  • Offer only valid with a minimum order value of $150 AUD
  • Offer is valid on full-priced items only, cannot be used on sale or outlet items
  • Offer excludes AM Eyewear, Bask Eyewear, Karen Walker, Maui Jim, OTIS, Zeal Optics.
  • Code must be applied at checkout to redeem
  • Offer cannot be used on exchanges
  • Code cannot be used in conjunction with any other offer