Frequently Asked Questions

Delivery within Australia

Please note, Australia Post's network experiences a high volume of parcels at this time of year. We recommend selecting Express Shipping at the checkout to ensure your delivery arrives as soon as possible. You can view the Australia Post website at any time to help determine delivery estimates to your delivery destination, suburbs outside of the Australia Post Express Shipping zone will take a little longer to arrive.

Standard Shipping - Tuesday 19th of December (for WA and NT, we recommend Express Shipping)

Express Shipping - Thursday 21st of December (orders shipped after the 21st may arrive on time, dependant on the shipping destination)

Cutting it close and located in QLD? You may just make it before Christmas with Express Shipping on Friday 22nd of December with Saturday deliveries.

Click & Collect - Friday 22nd of December at 4 Gold Coast locations

Delivery to New Zealand

Express International Shipping - Thursday 13th of December 2023

International Delivery

Express International Shipping

USA and Canada - Monday 11th of December 2023

UK and major European destinations - Friday 8th of December 2023

Please note: shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events due to unforeseen delivery dates from our courier.

Have a Just Sunnies Account? Sending back a return is easy. Initiate and lodge your return within your account by simply logging into your account and selecting Online Returns.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I exchange an item? 
If you would like to exchange your sunglasses, please lodge your exchange via our returns portal within your Just Sunnies account. Simply log in to your account and once you have located your order, select the item you wish to exchange and input the brand, style name and colour in the fields to let us know the item you would like to exchange. If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call 1300 SUNNIES.

Free Returns
Free returns are valid within 30 days on purchases over $150* within Australia. Please follow the below steps to process your return:

1. Lodge your return via your account by logging into your Just Sunnies account and selecting Make a Return.
2. Once your return has been successfully lodged, you will receive a return shipping label via email. Print your return shipping label at home or the Post Office may print your label for you.
3. Pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 
4. Securely attach the label to the parcel, ensuring tape does not cover any part of the barcode.
5. Post your parcel at your local Post Office.
6. Returns may take up to 7-10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed. 

Please note, if your order doesn't qualify for free returns, Just Sunnies offers a returns service for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. 

*This offer is valid once per order with a minimum order value of $150. Offer excludes sale items, outlet items, items purchased during promotions and site-wide sale events. Free Returns excludes international orders. All returns are shipped with standard shipping.

We value your shopping experience and provide a flexible and easy return policy for your convenience. However, we monitor frequent return activity, and continued breaches of our policy may result in flagged orders or future orders being refused at our discretion.

For international orders, please follow the steps below: All international orders (outside of Australia)

1. Complete the Exchange & Return Form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept damaged returns.
3. Address your package, making sure you cover or remove the original shipping label. Our returns address is: Just Sunnies Returns, 1/62 Township Drive, Burleigh Heads, Queensland, 4220, Australia
4. Attend your local Post Office and post your return. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

Once received in our warehouse, we will inspect and process the return within 48 hours to ensure you receive your exchange/refund as quickly as possible.

Prescription Sunglasses & Glasses Terms of Sale

Custom prescription products are non-refundable and are considered final sale. If you experience any issues with your lenses, please reach out to our customer support team within 30 days of receiving your order. 

No account? No trouble. Follow the steps below to lodge your return.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

For Australian orders, please follow the steps below:

1. Complete the Exchange & Return Form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Address your package, making sure you cover or remove the original shipping label. Our returns address is: Just Sunnies Returns, Unit 1/62 Township Drive, Burleigh Heads, Queensland, Australia 4220
4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call 1300 SUNNIES.

For international orders, please follow the steps below: All international orders (outside of Australia)

1. Complete the Exchange & Return Form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Address your package, making sure you cover or remove the original shipping label. Our returns address is: Just Sunnies Returns, Unit 1/62 Township Drive, Burleigh Heads, Queensland, Australia 4220
4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

Once received in our warehouse, we will inspect the goods and process your return within 48 hours to ensure you receive your exchange/refund as quickly as possible.

Prescription Sunglasses & Glasses Terms of Sale

Custom prescription products are non-refundable and are considered final sale. If you experience any issues with your lenses, please reach out to our customer support team within 30 days of receiving your order. 

We want you to be happy with your new purchase! If you are not satisfied with your sunglasses, you are welcome to return your order for a refund in line with our returns policy. Here are our simple rules of return:

1. You have 30 days from purchase to return your item(s) back to our warehouse for Australian orders and 60 days for International orders. 
2. Items must be in the original packing which must be in original condition.
3. Items must be unworn and unused with the original tags still attached.
4. The type of return is determined on the below eligibility criteria:

Full Price & Our Price Items:
All items can be returned for an exchange or refund.

Items purchased during Sitewide Sale Events or Promotions:
All items purchased during a sitewide sale event are eligible for a refund or exchange. Please note orders made during sale events are not eligible for Free Returns.

Red-line Sale Items (red font):
All sale items can be returned for an exchange only. Sale items are products where the price is listed in red. Please note sale items are not eligible for Free Returns.

Outlet Items (red font & “(o)” listed in style name):
All Outlet items are final sale and cannot be returned for a refund or exchange. Outlet items are identified in the sale section with an “(O)” in the style name and have individual product descriptions detailing any signs of wear, defects or reason for being marked as an outlet. Outlet items do not come with a warranty.

Items purchased during Site-wide Sale Events or Promotions:
All items purchased using during a site-wide sale event are eligible for a refund or exchange. Please note orders made during sale events are not eligible for Free Returns.

Prescription Sunglasses & Glasses Terms of Sale:

Custom prescription products are non-refundable and are considered final sale. If you experience any issues with your lenses, please reach out to our customer support team within 30 days of receiving your order.

Return Processing:
You will receive your refund or exchange notification within 1-3 business days. We will notify you via email once your refund has been finalised. Please allow up to 3 business days for your refund to appear in your account. For security purposes, we can only refund back to the original payment method. 

Refunds are not applicable on postage charges or Lay-bys.

Australian Orders

We offer two different methods of shipping within Australia. Please see the table below for further details.

Express Shipping Service - FREE on orders $99AUD and over, $10.00 on orders under $99AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days

Standard Shipping Service - FREE on orders $60 and over, $5.95 on orders under $60

Standard Shipping Time Frame - Metro: 2-5 business days. Regional: Please allow an additional 1-2 business days

Standard shipping to WA is currently experiencing some major delays. We recommend selecting the Express Shipping service.

Prescription Shipping Time Frame - Please allow 10-14 business days from order placement.

Please note: Shipping times are a guideline and are subject to change. Order processing may take up to 48 hours. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.


Shipping International Orders:

International Express - DHL Worldwide Zone 1

Free Express Shipping for orders over $300 - $25 shipping fee for orders under $300

Delivery Time Frame: 2-5 Business days*

Countries included: United States, United Kingdom, Canada, Hungary, Japan, Germany, Singapore, Switzerland, Netherlands, United Arab Emirates, Indonesia, India, Bangladesh, Brunei, Cambodia, Fiji, Hong Kong SAR China, Korea (South), Lao P.D.R., Macau SAR China, Malaysia, Myanmar, Nepal, Papua New Guinea, Sri Lanka, Taiwan, Thailand, Vietnam, Mexico, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International Express - DHL Worldwide Zone 2

DHL Worldwide Express - Free shipping for orders over $300- $45* shipping fee for orders under $300 

Delivery Time Frame: 2-5 business days*

Australia Post Express - Free shipping for orders over $250 - $15 shipping fee for orders under $250

Delivery Time Frame: 4-7 business days*

Countries included: Albania, Bosnia and Herzegovina, Cook Islands, Gibraltar, Israel, Kiribati, Kuwait, Nauru, New Caledonia, Niue, North Macedonia, Oman, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Vanuatu, Bahamas, Barbados, Greenland, Egypt, Iceland, Jamaica, Kosovo, Marshall Islands, Martinique, Mauritius, Mayotte, Montenegro, Morocco, South Africa.

International Express - DHL Worldwide Zone 3

DHL worldwide express - $80 shipping fee

Countries included: Maldives.

New Zealand Express Shipping 

DHL Worldwide Express - Free shipping for orders over $300- $20 shipping fee for orders under $300

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 - $15 shipping fee for orders under $250

Delivery Time Frame: 2-5 business days*

Bulk International Orders: Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have your tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call 1300 SUNNIES.

BIG BRANDS SALE - 20% OFF* SELECTED BRANDS

• 20% off is applied to RRP.
• Included brands: Prada, Oakley, Oakley Youth, Carrera, Ray-Ban, Ray-Ban Junior, Epokhe, Le Specs, Gucci, Cancer Council, Cancer Council Kids, Spotters, Versace, Versace Kids, Reality, Sin Eyewear, Dragon, Miu Miu, Liive, Liive Kids, Michael Kors, Carve, Carve Kids, Serengeti, Spy, Arnette, Tonic, Guess, Boss, Jimmy Choo.
• Excludes all brands not listed above, excludes Spotters Kids, sale and outlet items, custom optical lenses and gift cards.
• Offer cannot be used in conjunction with any other discount code.
• Discount code "BIGBRANDS" must be applied at the checkout.
• Offer valid 1:00 AM AEST 06.12.23 - 11:59 PM AEST on 10.12.23.

Discount Codes can be entered via the my bag page or checkout

• Simply enter your discount code in the discount code box and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
• Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
• Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once. Discount codes are not valid in conjunction with any other offers.

Just Sunnies stores are located in South East Queensland and Tweed. You can locate our stores via our Store Finder page.

By purchasing or using a gift card, you indicate you have read, understood, and accepted these terms and conditions.

• For use at Just Sunnies stores and Just Sunnies online only.
• Valid for 3 years from the date the card is issued.
• Gift Card must be presented at the time of purchase.
• Please treat this card carefully, it cannot be replaced if lost, stolen or damaged.
• This Gift Card cannot be returned, exchanged for cash or used to purchase Gift Cards.
• No change is given and any balance remaining can only be used at Just Sunnies.
• Any remaining balance on the card after the expiry date will not be refunded, credited or available for use.
• All e-gift cards are processed on business days, with the exclusion of special holidays such as Christmas, Mother's Day, Father's Day, etc.

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

Prescription Lenses Warranty

Our prescription lenses come with a 12-month manufacturing warranty, which covers manufacturing faults only.

If you're an eligible health fund member, you’ll be able to claim the cost of your prescription glasses when you purchase them online from Just Sunnies. To determine your eligibility, please contact your health fund provider. 

For those who are eligible, we provide an itemised invoice on eligible items that you can use to claim back the cost of your glasses directly from your health insurer.

Please note: Benefits only apply to prescription eyewear for the individual who will purchase and use the respective eyewear. Non-prescription items are not covered.