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Frequently Asked Questions

Popular QuestionsPopular Questions
ShippingShipping
ReturnsReturns
Repairs & warrantyRepairs & Warranty
Payment Payments

How do I return/exchange an item? I have a Just Sunnies accountArrow

Have a Just Sunnies Account? Sending back a return is easy. Initiate and lodge your return within your account by simply logging into your account and selecting Online Returns.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I exchange an item? 
If you would like to exchange your sunglasses, please lodge your exchange via our returns portal within your Just Sunnies account. Simply log in to your account and once you have located your order, select the item you wish to exchange and input the brand, style name and colour in the fields to let us know the item you would like to exchange. If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call (07)5535 0994.

Free Returns
Free returns are valid within 30 days on purchases over $150* within Australia. Please follow the below steps to process your return:

  1. Lodge your return via your account by logging into your Just Sunnies account and selecting Make a Return.
  2. Once your return has been successfully lodged, you will receive a return shipping label via email. Print your return shipping label at home or the Post Office may print your label for you.
  3. Pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 
  4. Securely attach the label to the parcel, ensuring tape does not cover any part of the barcode.
  5. Post your parcel at your loHave a Just Sunnies Account? Sending back a return is easy. 
  6. Lodge your return within your account by simply logging into your account HERE and selecting Returns.
  7. If you can't see your order in your account, please contact customer service at support@justsunnies.com.au. They will help link your order to your account.
  8. How do I lodge my return/exchange? 
  9. Log into your account and access the returns portal HERE
  10. Locate your order and select the item you would like to return.
  11. Select exchange, refund or store credit
  12. If you select an exchange, input the new item's brand, style name, and colour. Our customer service team will contact you to process any necessary payments and complete your exchange.
  13. Print your return label and pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned.
  14. Drop your parcel off at your nearest Australia Post Office.

Please pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 

Returns may take up to 7-10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed. 

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I return/exchange an item? I don't have a Just Sunnies accountArrow

Don't have a Just Sunnies account? Create one HERE, then email our friendly customer support team at support@justsunnies.com.au. Our team will link your order to your account so you can lodge your return.

Don’t wish to create a Just Sunnies account? Please follow the below steps to process your return

  1. Complete the Exchange & Return Form HERE and enclose it with your sunglasses, ensuring all fields are filled.
  2. Pack all items securely, including your returns form, in a carton or reuse the original packaging to prevent damage. 
  3.  Cover or remove the original shipping label before sending the package if you are reusing the original packaging. 
  4. Address the package to: Just Sunnies Returns - Unit 1/62 Township Drive Burleigh Heads, Queensland, Australia 4220
  5. Cover or remove the original shipping label before sending the package.
  6. Visit your local Post Office and send the package using insured tracked postage for security and peace of mind. Just Sunnies is not liable for lost parcels.
  7. If you selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

For assistance, email support@justsunnies.com.au or call (07) 5535 0994.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

Is my order eligible for a refund?Arrow

We want you to love your new purchase! If your sunglasses don't meet your expectations, you can return them within 30 days for Australian orders and 60 days for International orders. Here's what you need to know:

Items must be returned in their original packaging and condition, with tags attached. Unworn and unused items are eligible for a full refund or exchange.

Full price and our price items can be returned for either an exchange, store credit or refund.

Sitewide sale events items can be refunded or exchanged but not eligible for Free Returns.

Sale items (identified by red font) can only be exchanged and not eligible for Free Returns.

Outlet items (marked with "O" in the style name) are final sale and cannot be returned or exchanged, with details of any wear or defects provided in the product description. They also do not come with a warranty.

What are the shipping charges & time frames?Arrow

Australian Orders:

Express Shipping Service - FREE on orders $99 AUD and over, $10.00 AUD on orders under $99 AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days*

Standard Shipping Service - FREE on orders $60 AUD and over, $5.95 on orders under $60AUD

Standard Shipping Time Frame - Metro: 2-5 business days*. Regional: Please allow an additional 1-2 business days*.

Bulk Order Shipping Service - Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

Bulk Order Shipping Time Frame - 7-15 business days*

Prescription Shipping Time Frame - Please allow 10-14 business days* for manufacturing of your lenses, once your order has arrived back to our warehouse it will be shipped to you via Express Shipping.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 


International Orders:

International Express - DHL Worldwide Zone 1

Free Express Shipping for orders over $600 

Orders under $150 AUD incur a $70 AUD shipping fee. Orders between $150 AUD AUD -$600 AUD incur a $40 AUD  shipping fee.

Delivery Time Frame: 2-5 Business days*

Countries included: United States, United Kingdom, Canada, Hungary, Japan, Germany, Singapore, Switzerland, Netherlands, United Arab Emirates, Indonesia, India, Bangladesh, Brunei, Cambodia, Fiji, Hong Kong SAR China, Korea (South), Lao P.D.R., Macau SAR China, Malaysia, Myanmar, Nepal, Papua New Guinea, Sri Lanka, Taiwan, Thailand, Vietnam, Mexico, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International Express - DHL Worldwide Zone 2

DHL Worldwide Express - $70 AUD shipping fee

Delivery Time Frame: 2-5 business days*

Countries included: Albania, Bosnia and Herzegovina, Cook Islands, Gibraltar, Israel, Kiribati, Kuwait, Nauru, New Caledonia, Niue, North Macedonia, Oman, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Vanuatu, Bahamas, Barbados, Greenland, Egypt, Iceland, Jamaica, Kosovo, Marshall Islands, Martinique, Mauritius, Mayotte, Montenegro, Morocco, South Africa.

International Express - DHL Worldwide Zone 3

DHL worldwide express - $80 AUD shipping fee

Countries included: Maldives.

New Zealand Express Shipping 

DHL Worldwide Express - Free shipping for orders over $600 AUD. $30 AUD shipping fee for orders under $600 AUD.

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 AUD - $15 AUD shipping fee for orders under $250 AUD

Delivery Time Frame: 2-5 business days*

Bulk International Orders: Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

How do I track my order?Arrow

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have your tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call (07)5535 0994.

Current promotionsArrow

There are currently no promotions.

For previous promotions, please refer to our Terms & Conditions page.

How do I use a discount code?Arrow

Discount Codes can be entered via the my bag page or checkout

  • Simply enter your discount code in the discount code box and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
  • Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
  • Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once. Discount codes are not valid in conjunction with any other offers.

Where are your stores located?Arrow

Just Sunnies stores are located in South East Queensland and Tweed. You can locate our stores via our Store Finder page.

Gift Card FAQsArrow

By purchasing or using a gift card, you indicate you have read, understood, and accepted these terms and conditions.

  • For use at Just Sunnies stores and Just Sunnies online only.
  • Valid for 3 years from the date the card is issued.
  • Gift Card must be presented at the time of purchase.
  • Please treat this card carefully, it cannot be replaced if lost, stolen or damaged.
  • This Gift Card cannot be returned, exchanged for cash or used to purchase Gift Cards.
  • No change is given and any balance remaining can only be used at Just Sunnies.
  • Any remaining balance on the card after the expiry date will not be refunded, credited or available for use.
  • All e-gift cards are processed on business days, with the exclusion of special holidays such as Christmas, Mother's Day, Father's Day, etc.

Do my sunglasses come with a manufacturer's warranty?Arrow

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

Prescription Lenses Warranty

Our prescription lenses come with a 12-month manufacturing warranty, which covers manufacturing faults only.

Health fundsArrow

If you're an eligible health fund member, you’ll be able to claim the cost of your prescription glasses when you purchase them online from Just Sunnies. To determine your eligibility, please contact your health fund provider. 

For those who are eligible, we provide an itemised invoice on eligible items that you can use to claim back the cost of your glasses directly from your health insurer.

Please note: Benefits only apply to prescription eyewear for the individual who will purchase and use the respective eyewear. Non-prescription items are not covered.

Australian Shipping Charges & Time FramesArrow

We offer two different methods of shipping within Australia. Please see the information below for further details.

Express Shipping Service - FREE on orders $99 AUD and over, $10.00 AUD on orders under $99 AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days*

Standard Shipping Service - FREE on orders $60 AUD and over, $5.95 on orders under $60AUD

Standard Shipping Time Frame - Metro: 2-5 business days*. Regional: Please allow an additional 1-2 business days*.

Bulk Order Shipping Service - Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

Bulk Order Shipping Time Frame - 7-15 business days*

Prescription Shipping Time Frame - Please allow 10-14 business days* for manufacturing of your lenses, once your order has arrived back to our warehouse it will be shipped to you via Express Shipping.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

International Shipping Charges & Time FramesArrow

International Express - DHL Worldwide Zone 1

Free Express Shipping for orders over $600 

Orders under $150 AUD incur a $70 AUD shipping fee. Orders between $150 AUD -$600 AUD incur a $40 AUD shipping fee.

Delivery Time Frame: 2-5 Business days*

Countries included: United States, United Kingdom, Canada, Hungary, Japan, Germany, Singapore, Switzerland, Netherlands, United Arab Emirates, Indonesia, India, Bangladesh, Brunei, Cambodia, Fiji, Hong Kong SAR China, Korea (South), Lao P.D.R., Macau SAR China, Malaysia, Myanmar, Nepal, Papua New Guinea, Sri Lanka, Taiwan, Thailand, Vietnam, Mexico, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

International Express - DHL Worldwide Zone 2

DHL Worldwide Express - $70 AUD shipping fee

Delivery Time Frame: 2-5 business days*

Countries included: Albania, Bosnia and Herzegovina, Cook Islands, Gibraltar, Israel, Kiribati, Kuwait, Nauru, New Caledonia, Niue, North Macedonia, Oman, Pakistan, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Vanuatu, Bahamas, Barbados, Greenland, Egypt, Iceland, Jamaica, Kosovo, Marshall Islands, Martinique, Mauritius, Mayotte, Montenegro, Morocco, South Africa.

International Express - DHL Worldwide Zone 3

DHL worldwide express - $80 AUD shipping fee

Countries included: Maldives.

New Zealand Express Shipping 

DHL Worldwide Express - Free shipping for orders over $600 AUD. $30 AUD shipping fee for orders under $600 AUD.

Delivery Time Frame: 1-3 business days*

Australia Post Express - Free shipping for orders over $250 AUD - $15 AUD shipping fee for orders under $250 AUD

Delivery Time Frame: 2-5 business days*

Bulk International Orders: Bulk orders may incur additional shipping charges. Our team will be in touch with you should any extra shipping fees apply.

*Shipping times are a guideline and are subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or unforeseen delivery delays from our couriers. From time to time, delays may occur within the shipping network, this can be caused by a high volume of parcels and many external factors like wild weather events. 

Will I be charged duties and taxes?Arrow

Some international orders may incur a customs or import duty charge. Any customs or import duties are charged once the order reaches its destination and must be paid by the recipient of the order. Just Sunnies has no control over these charges and cannot predict what they may be.

Taxes and duties are calculated within your own country and vary widely from country to country. We recommend you contact your local customs office for further information.

Can I change my delivery address?Arrow

Please notify us of address changes as soon as possible, either by phone (07)5535 0994 or support@justsunnies.com.au

Providing your parcel hasn’t already been dispatched, we can most certainly do our best to change the delivery address for you.

Do you offer click and collect?Arrow

Yes, we do! Simply opt for the Click & Collect option in the shipping method at checkout and select your preferred collection location. You can collect your item from the following locations unless stated otherwise at checkout:

Burleigh Head Office
1/62 Township Drive, Burleigh Heads

The Pines, Elanora
Kiosk 11, The Pines Shopping Centre, 13-31 Guineas Creek Rd, Elanora

The Strand, Coolangatta
Shop 64, The Strands Shopping Centre, 72/80 Marine Parade, Coolangatta

Tweed City, Tweed Heads
Kiosk 41/54 Minjungbal Dr, Tweed Heads South

You will receive a confirmation email moments after you have placed your order. When your order is ready for collection at your chosen location, you will then receive an email notification from us saying it’s ready to collect (be sure to keep an eye on your junk mail folder). When you collect your order, please bring a copy of your order confirmation email and photo ID to show the team.

How do I know my order has been shipped?Arrow

You will receive an email from us as soon as your order has been dispatched. This will be closely followed by a tracking email from Australia Post as your parcel begins to move through their network. You can also log in to your account to check the status of your order at anytime.

How do I track my order?Arrow

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have you tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call (07)5535 0994.

Will I have to sign for my order?Arrow

All our orders will require a signature upon delivery. However, you can choose for your parcel to be left in a safe place. To make this request, please reach out to our customer support team via support@justsunnies.com.au before your order has been dispatched. Please keep in mind that Just Sunnies is not liable for any loss of the parcel once Australia Post has scanned your item as delivered to your address.

In the event you are not available when the parcel is delivered, you will be provided with an Attempted Delivery Advice Card, which contains information on how and when to collect the parcel from your nearest Australia Post outlet. If you are a MyPost account holder, you will receive a text message from Australia Post notifying you of the attempted delivery. Your parcel will be held at the Post Office for around 10 business days before it is returned to sender. If your parcel is returned back to us and you wish to have the parcel resent, a shipping fee will apply.

What happens if something arrives damaged or defective?Arrow

Please let us know straight away via email at support@justsunnies.com.au and be sure to include photos along with your order number. Once we have reviewed the photos of the defective item, we will email you a return postage label and a returns form.

Once we receive the piece back, we will get a replacement out to you as soon as possible, or you are also welcome to request a refund.

What if one of my items is on pre-order?Arrow

Orders are dispatched when all items in the order are in stock and ready to ship. However, you are more than welcome to pay an additional postage cost for the items to be shipped separately.

If you do not wish to wait you are welcome to a refund of the purchase price. If you have any questions at all please contact our customer service team via phone (07) 5535 0994 or email support@justsunnies.com.au

What happens if I receive an incorrect item?Arrow

If you receive an incorrect item, please contact us immediately and we will arrange for the incorrect piece to be sent back and the correct item to be sent to you. If Just Sunnies has sent out a different item to the item listed on your order, we will arrange or reimburse the cost for return postage of the incorrect item.

What if my parcel is returned to sender?Arrow

In the event that an address is incorrect or incomplete, or the parcel has been held for more than 10 business days at your local post office without collection, parcels will be returned to sender.  We will make efforts to reach you through phone or email to coordinate a reshipment of your order, subject to additional shipping fees. In the absence of a response or if you prefer a refund, a $15 shipping and handling fee will be deducted from your refund. For more information, please contact our customer support team via phone (07) 5535 0994 or email support@justsunnies.com.au

How do I return/exchange an item? I have a Just Sunnies accountArrow

Have a Just Sunnies Account? Sending back a return is easy. 

Lodge your return within your account by simply logging into your account HERE and selecting Returns.

If you can't see your order in your account, please contact customer service at support@justsunnies.com.au. They will help link your order to your account.

How do I lodge my return/exchange? 

  1. Log into your account and access the returns portal HERE
  2. Locate your order and select the item you would like to return.
  3. Select exchange, refund or store credit
  4. If you select an exchange, input the new item's brand, style name, and colour. Our customer service team will contact you to process any necessary payments and complete your exchange.
  5. Print your return label and pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned.
  6. Drop your parcel off at your nearest Australia Post Office.

Please pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 

Returns may take up to 7-10 business days to arrive. Once we receive your return, it will be processed within 48 hours. You will be notified by email when your return has been processed. 

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I return/exchange an item? I don't have a Just Sunnies accountArrow

Don't have a Just Sunnies account? Create one HERE, then email our friendly customer support team at support@justsunnies.com.au. Our team will link your order to your account so you can lodge your return.

Don’t wish to create a Just Sunnies account? Please follow the below steps to process your return

  1. Complete the Exchange & Return Form HERE and enclose it with your sunglasses, ensuring all fields are filled.
  2. Pack all items securely, including your returns form, in a carton or reuse the original packaging to prevent damage. 
  3.  Cover or remove the original shipping label before sending the package if you are reusing the original packaging. 
  4. Address the package to: Just Sunnies Returns - Unit 1/62 Township Drive Burleigh Heads, Queensland, Australia 4220
  5. Cover or remove the original shipping label before sending the package.
  6. Visit your local Post Office and send the package using insured tracked postage for security and peace of mind. Just Sunnies is not liable for lost parcels.
  7. If you selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

For assistance, email support@justsunnies.com.au or call (07) 5535 0994.

*Refunds are not applicable on postage charges, red-line sale & outlet items or Gift Cards. Please check if your order is eligible for a refund.

How do I return/exchange an international order?Arrow

  1. Complete the Exchange & Return Form HERE and enclose it with your sunglasses, ensuring all fields are filled.
  2. Pack all items securely, including your returns form, in a carton or reuse the original packaging to prevent damage. 
  3.  Cover or remove the original shipping label before sending the package if you are reusing the original packaging. 
  4. Address the package to: Just Sunnies Returns - Unit 1/62 Township Drive Burleigh Heads, Queensland, Australia 4220
  5. Cover or remove the original shipping label before sending the package.
  6. Visit your local Post Office and send the package using insured tracked postage for security and peace of mind. Just Sunnies is not liable for lost parcels.
  7. If you selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

For assistance, email support@justsunnies.com.au or call (07) 5535 0994.

Is my order eligible for a refund?Arrow

We want you to love your new purchase! If your sunglasses don't meet your expectations, you can return them within 30 days for Australian orders and 60 days for International orders. Here's what you need to know:

Items must be returned in their original packaging and condition, with tags attached. Unworn and unused items are eligible for a full refund or exchange.

Full price and our price items can be returned for either an exchange, store credit or refund.

Sitewide sale events items can be refunded or exchanged but not eligible for Free Returns.

Sale items (identified by red font) can only be exchanged and not eligible for Free Returns.

Outlet items (marked with "O" in the style name) are final sale and cannot be returned or exchanged, with details of any wear or defects provided in the product description. They also do not come with a warranty.

How do I exchange an item?Arrow

If you would like to exchange your sunglasses, please complete the Exchange & Return Form and enclose it along with your sunglasses. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. Be sure to complete all fields to ensure a prompt turnaround.

If your initial order is eligible for free returns a postage label will be supplied at no charge, if your initial order is not eligible for free returns you can proceed with the return and a postage fee of $7.95 will be charged upon processing of your exchange. Once your return has been received, it will be processed by our warehouse within 48 hours. Just Sunnies will gladly cover the cost of shipping your new item out to you within Australia, for your first exchange. If you proceed with multiple exchanges additional postage fees will apply.

In the event of any price difference, accounts will be in contact to arrange the additional payment before processing your exchange. If the amount of the new item is less, the difference will automatically be refunded back to your original payment method. Please email support@justsunnies.com.au  or call (07)5535 0994 for further information.

Is my order eligible for free returns?Arrow

  • Free returns are available within 30 days for purchases over $150 within Australia. This offer applies per order with a minimum value of $150. This Excludes sale items, outlet items, and items bought during promotions or site-wide sales.
  • If your order does not qualify for a free return, a return service is available for $7.95, which will be deducted from your refund. We cover shipping costs for exchanges within Australia.
  •  International returns are accepted but aren’t eligible for free returns or shipping
  • All returns are shipped using standard shipping.

Return Timeframes

Australian orders: Eligible items must be returned within 30 days of receiving your item.

International orders: Eligible items must be returned within 60 days of receiving your item.

Do you pay for my return shipping?Arrow

If the item was received damaged, defective or is incorrect due to a warehouse error, we will gladly pay for the return shipping (upon assessment). We ask that you send an email with images to support@justsunnies.com.au and once assessed, we will email you a returns postage label. For a change of mind returns, Just Sunnies offers free returns for orders within Australia over $150*, if your order does not meet the terms and conditions of the free returns a returns service is available for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. Just Sunnies will gladly cover the cost of shipping your new product out to you within Australia if you have chosen to exchange. International returns are welcome however they are not eligible for free returns or shipping.

How long do I have to return an item?

Australian orders: eligible items must be returned to our warehouse within 30 days of receiving your item.

International orders: eligible items must be returned to our warehouse within 60 days of receiving your item.

Have you received my return?Arrow

As soon as our team receives and processes your return, you will be notified by email.

If you have posted your return to us but haven't heard back, please check the tracking details for your returning parcel. If this is showing as delivered, please contact us on (07) 5535 0994 or via email at support@justsunnies.com.au and we can look into it for you.

Do my sunglasses come with a manufacturer's warranty?Arrow

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

Prescription Lenses Warranty

Our prescription lenses come with a 12-month manufacturing warranty, which covers manufacturing faults only.

How to arrange a Warranty Claim or Repair?Arrow

REPAIR OR WARRANTY?

Manufacturers' warranties come with all items we sell, excluding Outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet.

Most of our sunglasses are guaranteed against defects in workmanship and materials for a set period of time from date of purchase. The warranty timeframe is outlined by each manufacturer and differs between each brand, you can find the warranty details for a specific brand by clicking into a style from that brand and viewing the warranty tab towards the bottom of the page.

The manufacturer warranty does not cover normal wear and tear such as scratched or broken lenses, lost screws or nose pieces and frame deterioration. Any alterations to the sunglasses such as major adjustments or lens replacements like prescriptions will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer. If you believe your item is faulty, please contact our customer service team for further information and assessment of your purchase.

How to arrange a Repair or Warranty Claim?

Option 1: Take your sunglasses to your nearest stockist, and they will be able to assist you in sending them to the manufacturer.

Option 2: Return your sunglasses to the manufacturer direct; if applicable.

Option 3: Post the sunglasses back to us along with a completed copy of our Repair and Warranty claim form. Once received we will forward your sunglasses to the manufacturer on your behalf (postage charges apply). Remember to package your sunglasses inside a protective case in a sturdy box with padding along with your completed repair and warranty form. (If you don’t have access to a printer simply write the required details on a neat sheet of paper).

If the problem is minor, such as a missing screw, you can see your local stockiest, optometrist or sunglass store; minor repairs are usually completed at little to no cost. Alternatively, contact our team directly, we may be able to mail a spare screw to you!

Important Information:

  • Sunglasses and glasses alike should be kept in their protective pouch when not being worn, try not to store them in hot places like the car.
  • To validate your warranty please present a copy of the receipt for proof of purchase.

What payment options do you have?Arrow

We accept orders with Mastercard, Visa, American Express, Pay Pal, Afterpay, ZipPay, Bank Deposit & Layby. For more details on our payment methods, please visit our payment page.

How do I use a Gift Card?Arrow

You can use your E-Gift Card or physical Gift Card at the online checkout. Simply select ‘Gift Card’ under payment options and enter your gift card number to apply the funds to your order. You can find your gift card number located on the back of your Gift Card or within your E-Gift Card email.

How do I use a Discount Code?Arrow

Discount Codes can be entered via the my bag page or checkout

  • Simply enter your discount code in the discount code and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
  • Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
  • Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered. Discount codes are not valid in conjunction with any other offers.

What currency do you charge in?Arrow

Your order total will be charged in AUD. Please note that your chosen method of payment may be charged in your local currency at an exchange rate selected by your bank and may or may not include foreign transaction fees. Just Sunnies are unable to determine currency fees and are not included in your order total at checkout.

Contact Us

Phone Us

Our dedicated customer support team is here to assist you. Our business hours are 9 am to 5 pm AEST, Monday to Friday. If your enquiry is sent outside business hours, our team will respond the following business day (QLD public holidays excluded).

Phone: (07)5535 0994


Email Us

Have a question about your order, our products or our website? Email us at support@justsunnies.com.au or get in touch by completing the form.