Frequently Asked Questions

Popular QuestionsPopular Questions
ShippingShipping
ReturnsReturns
Repair & WarrantiesRepairs & Warranty
PaymentsPayments

How do I return an item?Arrow

Our online return portal is currently undergoing scheduled maintenance. To process your return, please complete the returns form HERE.

*Refunds are not applicable on postage charges, red-line sale & outlet items**, lay-bys or Gift Cards. Please check if your order is eligible for a refund here
.

For Australian orders, please follow the steps below:

  1. Complete the Exchange & Return form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
  2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove the original shipping label. Our returns address is:
  4. Just Sunnies Returns
  5. 1/62 Township Drive, Burleigh QLD 4220
  6. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call 1300 SUNNIES.

*Our returns portal is currently unavailable at this time.


For International orders, please follow the steps below:

All International Orders (outside of Australia):

  1. Complete the Exchange & Return form and enclose along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
  2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove the original shipping label. Our returns address is:
  4. Just Sunnies Returns
  5. 1/62 Township Drive, Burleigh QLD 4220
  6. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

Once received in our warehouse, we will inspect the goods and process your return within 48 hours to ensure you receive your exchange/refund as quickly as possible.

Is my order eligible for a refund?Arrow

We want you to be happy with your new purchase! If you are not satisfied with your sunglasses, you are welcome to return your order for a refund in line with our returns policy. Here are our simple rules of return:

  1. You have 30 days from purchase to return your item(s) back to our warehouse for Australian orders and 60 days for International orders. 
  2. Items must be in the original packing which must be in original condition.
  3. Items must be unworn and unused with the original tags still attached.
  4. The type of return is determined on the below eligibility criteria:

Full Price & Our Price Items:
All items can be returned for an exchange or refund.

Items purchased during Sitewide Sale Events or Promotions
All items purchased during a sitewide sale event are eligible for a refund or exchange. Please note orders made during sale events are not eligible for Free Returns.

Red-line Sale Items (red font):
All sale items can be returned for an exchange only. Sale items are products where the price is listed in red. Please note sale items are not eligible for Free Returns.

Outlet Items (red font & “(o)” listed in style name):
All Outlet items are final sale and cannot be returned for a refund or exchange. Outlet items are identified in the sale section with an “(O)” in the style name and have individual product descriptions detailing any signs of wear, defects or reason for being marked as outlet. Outlet items do not come with a warranty.

Items purchased during Sitewide Sale Events or Promotions:
All items purchased using during a sitewide sale event are eligible for a refund or exchange. Please note orders made during sale events are not eligible for Free Returns.


Return Processing:
You will receive your refund or exchange notification within 1-3 business days. We will notify you via email once your refund has been finalised. Please allow up to 3 business days for your refund to appear in your account. For security purposes, we can only refund back to the original payment method. 

Refunds are not applicable on postage charges or Lay-bys.

How long will my delivery take?Arrow

Australian Orders

We offer two different methods of shipping within Australia. Please see the table below for further details.
Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, Australia Post is experiencing some delays to their delivery services.

Express Shipping Service - FREE on orders $99AUD and over, $10.00 on orders under $99AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days

Standard Shipping Service - FREE on orders $60 and over, $5.95 on orders under $60

Standard Shipping Time Frame - Metro: 2-5 business days. Regional: Please allow an additional 1-2 business days

Please note: Shipping times are a guideline and are subject to change. Order processing may take up to 48 hours. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.


International Orders

Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, there are lengthy delays to delivery timeframes for international orders.

International Express Shipping Service - $19.95 for orders over $150AUD, $29.95 for orders under $150AUD

International Express Shipping Time Frame - 7-10 business days

New Zealand Express Shipping Service - $14.95 flat rate for all orders

New Zealand Express Shipping Time Frame - 3-7 business days

Bulk Order Shipping Service - $40.00 for orders of 20 or more items

Bulk Order Shipping Time Frame - 7-15 business days

Duties and taxes assessed by customs are the responsibility of the customer. A signature will be required on delivery, please make sure that you provide a delivery address where someone will be available to sign and receive your parcel.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.

How do I track my order?Arrow

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have your tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call 1300 SUNNIES.

Current PromotionsArrow

There are currently no promotions.

For previous promotions, please refer to our Terms & Conditions page.

How do I use a discount code?Arrow

Discount Codes can be entered via the my bag page or checkout

  • Simply enter your discount code in the discount code box and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
  • Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
  • Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once. Discount codes are not valid in conjunction with any other offers.

Where are your stores located?Arrow

Just Sunnies stores are located in South East Queensland and Tweed. You can locate our stores via our Store Finder page.

Gift Card FAQ'sArrow

By purchasing or using a gift card, you indicate you have read, understood, and accepted these terms and conditions.

  • For use at Just Sunnies stores and Just Sunnies online only.
  • Valid for 3 years from the date the card is issued.
  • Gift Card must be presented at the time of purchase.
  • Please treat this card carefully, it cannot be replaced if lost, stolen or damaged.
  • This Gift Card cannot be returned, exchanged for cash or used to purchase Gift Cards.
  • No change is given and any balance remaining can only be used at Just Sunnies.
  • Any remaining balance on the card after the expiry date will not be refunded, credited or available for use.
  • All e-gift cards are processed on business days, with the exclusion of special holidays such as Christmas, Mother's Day, Father's Day, etc.

Do my sunglasses come with a manufacturer's warranty?Arrow

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the  sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

What are the delivery charges?Arrow

Australian Orders

We offer two different methods of shipping within Australia. Please see the table below for further details.
Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, Australia Post is experiencing some delays to their delivery services.

Express Shipping Service - FREE on orders $99AUD and over, $10.00 on orders under $99AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days

Standard Shipping Service - FREE on orders $60 and over, $5.95 on orders under $60

Standard Shipping Time Frame - Metro: 2-5 business days. Regional: Please allow an additional 1-2 business days

Please note: Shipping times are a guideline and are subject to change. Order processing may take up to 48 hours. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.


International Orders

Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, there are lengthy delays to delivery timeframes for international orders.

International Express Shipping Service - $19.95 for orders over $150AUD, $29.95 for orders under $150AUD

International Express Shipping Time Frame - 7-10 business days

New Zealand Express Shipping Service - $14.95 flat rate for all orders

New Zealand Express Shipping Time Frame - 3-7 business days

Bulk Order Shipping Service - $40.00 for orders of 20 or more items

Bulk Order Shipping Time Frame - 7-15 business days

Duties and taxes assessed by customs are the responsibility of the customer. A signature will be required on delivery, please make sure that you provide a delivery address where someone will be available to sign and receive your parcel.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.

How long will my delivery take?Arrow

Australian Orders

We offer two different methods of shipping within Australia. Please see the table below for further details.
Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, Australia Post is experiencing some delays to their delivery services.

Express Shipping Service - FREE on orders $99AUD and over, $10.00 on orders under $99AUD

Express Shipping Time Frame - Metro: Next business day. Regional: Please allow an additional 1-2 business days

Standard Shipping Service - FREE on orders $60 and over, $5.95 on orders under $60

Standard Shipping Time Frame - Metro: 2-5 business days. Regional: Please allow an additional 1-2 business days

Please note: Shipping times are a guideline and are subject to change. Order processing may take up to 48 hours. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.


International Orders

Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, there are lengthy delays to delivery timeframes for international orders.

International Express Shipping Service - $19.95 for orders over $150AUD, $29.95 for orders under $150AUD

International Express Shipping Time Frame - 7-10 business days

New Zealand Express Shipping Service - $14.95 flat rate for all orders

New Zealand Express Shipping Time Frame - 3-7 business days

Bulk Order Shipping Service - $40.00 for orders of 20 or more items

Bulk Order Shipping Time Frame - 7-15 business days

Duties and taxes assessed by customs are the responsibility of the customer. A signature will be required on delivery, please make sure that you provide a delivery address where someone will be available to sign and receive your parcel.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.

Do you ship internationally?Arrow

International Orders

Please note, due to COVID-related safeguards, limited flights and increased parcel volumes, there are lengthy delays to delivery timeframes for international orders.

International Express Shipping Service - $19.95 for orders over $150AUD, $29.95 for orders under $150AUD

International Express Shipping Time Frame - 7-10 business days

New Zealand Express Shipping Service - $14.95 flat rate for all orders

New Zealand Express Shipping Time Frame - 3-7 business days

Bulk Order Shipping Service - $40.00 for orders of 20 or more items

Bulk Order Shipping Time Frame - 7-15 business days

Duties and taxes assessed by customs are the responsibility of the customer. A signature will be required on delivery, please make sure that you provide a delivery address where someone will be available to sign and receive your parcel.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, promotion and sale events or due to unforeseen delivery delays from our courier Australia Post.

Will I be charged duties and taxes?Arrow

Some international orders may incur a customs or import duty charge. Any customs or import duties are charged once the order reaches its destination and must be paid by the recipient of the order. Just Sunnies has no control over these charges and cannot predict what they may be.

Taxes and duties are calculated within your own country and vary widely from country to country. We recommend you contact your local customs office for further information.

Can I change my delivery address?Arrow

Please notify us of address changes as soon as possible, either by phone 1300 SUNNIES or support@justsunnies.com.au

Providing your parcel hasn’t already been dispatched, we can most certainly do our best to change the delivery address for you.

Do you offer click and collect?Arrow

Yes, we do! Simply opt for the Click & Collect option in the shipping method at checkout and select your preferred collection location. You can collect your item from the following locations unless stated otherwise at checkout:

Burleigh Head Office
1/62 Township Drive, Burleigh Heads

The Pines, Elanora
Kiosk 11, The Pines Shopping Centre, 13-31 Guineas Creek Rd, Elanora

The Strand, Coolangatta
Shop 64, The Strands Shopping Centre, 72/80 Marine Parade, Coolangatta

Tweed City, Tweed Heads
Kiosk 41/54 Minjungbal Dr, Tweed Heads South

You will receive a confirmation email moments after you have placed your order. When your order is ready for collection at your chosen location, you will then receive an email notification from us saying it’s ready to collect (be sure to keep an eye on your junk mail folder). When you collect your order, please bring a copy of your order confirmation email and photo ID to show the team.

How do I know my order has been shipped?Arrow

You will receive an email from us as soon as your order has been dispatched. This will be closely followed by a tracking email from Australia Post as your parcel begins to move through their network. You can also log in to your account to check the status of your order at anytime.

How do I track my order?Arrow

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email from Just Sunnies. Once your item is processed at the sorting facility, you will receive an email via Australia Post containing your tracking number and a link to track your order. After you receive your shipping confirmation email from Just Sunnies, please allow 12-24 hours for your tracking details from Australia post to come through. Once you have you tracking number, you can go to the Australia Post website at any time to track the movements of your parcel and expected delivery date.

If you haven’t received your tracking email, please check your spam/junk folder. If you are unable to locate your tracking information, you are welcome to contact us via support@justsunnies.com.au or call 1300 SUNNIES.

Will I have to sign for my order?Arrow

We recommend opting for a signature on delivery for security and peace of mind. However, you can also choose for your parcel to be left in a safe place. Please keep in mind, Just Sunnies are not liable for any loss of the parcel once Australia Post have scanned your item as delivered to your address. You will be able to make your selection of your preferred option from the drop-down menu at checkout.

If you opt for a signature on delivery and are not in attendance when the parcel is being delivered, you will receive an Attempted Delivery Advice Card which details how and when the parcel can be collected from your nearest Australia Post outlet. Your parcel will be held at the Post Office for around 10 business days before it is returned to sender. If your parcel is returned back to us and you wish to have the parcel resent, a shipping fee will apply.

For more information, please get in touch with our customer service team via phone (07) 5535 0994 or email support@justsunnies.com.au 

What happens if something arrives damaged or defective?Arrow

Please let us know straight away via email at support@justsunnies.com.au and be sure to include photos along with your order number. Once we have reviewed the photos of the defective item, we will email you a return postage label and a returns form.

Once we receive the piece back, we will get a replacement out to you as soon as possible, or you are also welcome to request a refund.

What if one of my items is on pre-order?Arrow

Orders are dispatched when all items in the order are in stock and ready to ship. However, you are more than welcome to pay an additional postage cost for the items to be shipped separately.

If you do not wish to wait you are welcome to a refund of the purchase price. If you have any questions at all please contact our customer service team via phone (07) 5535 0994 or email support@justsunnies.com.au

What happens if I receive an incorrect item?Arrow

If you receive an incorrect item, please contact us immediately and we will arrange for the incorrect piece to be sent back and the correct item to be sent to you. If Just Sunnies has sent out a different item to the item listed on your order, we will arrange or reimburse the cost for return postage of the incorrect item.

What if my parcel is returned to sender?Arrow

In the event that an address is incorrect or incomplete, or the parcel has been held for more than 10 business days at your local post office without collection, parcels will be returned to sender. If this is the case and you wish to have the order reshipped, a shipping fee will apply. For more information, please get in touch with our customer service team via phone (07) 5535 0994 or email support@justsunnies.com.au 

How do I return an item?Arrow

Our online return portal is currently undergoing scheduled maintenance. To process your return, please complete the returns form HERE.

*Refunds are not applicable on postage charges, red-line sale & outlet items, lay-bys, or Gift Cards. Please check if your order is eligible for a refund here
.

For Australian orders, please follow the steps below:

  1. Complete the Exchange & Return Form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
  2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove the original shipping label. Our returns address is:
  4. Just Sunnies Returns
  5. 1/62 Township Drive, Burleigh QLD 4220
  6. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

If you have selected to exchange an item, our customer service team will contact you to process any required payments before completing your exchange.

If you need assistance in lodging your return, please contact our customer service team via support@justsunnies.com.au or call 1300 SUNNIES.

Our returns portal is currently unavailable at this time.


For international orders, please follow the steps below:

All International Orders (outside of Australia):

  1. Complete the Exchange & Return Form and enclose it along with your sunglasses. Be sure to complete all fields to ensure a prompt turnaround.
  2. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove the original shipping label. Our returns address is:
  4. Just Sunnies Returns
  5. 1/62 Township Drive, Burleigh QLD 4220
  6. Attend your local Post Office and send. For security and peace of mind, we strongly suggest using insured tracked postage, Just Sunnies is not liable for lost parcels.

Once received in our warehouse, we will inspect the goods and process your return within 48 hours to ensure you receive your exchange/refund as quickly as possible.

Is my order eligible for a refund?Arrow

We want you to be happy with your new purchase! If you are not satisfied with your sunglasses, you are welcome to return your order for a refund in line with our returns policy. Here are our simple rules of return:

  1. You have 30 days from purchase to return your item(s) back to our warehouse for Australian orders and 60 days for International orders.
  2. Items must be in the original packing which must be in original condition
  3. Items must be unworn and unused with the original tags still attached
  4. The type of return is determined on the below eligibility criteria:

Full Price & Our Price Items:
All items can be returned for an exchange or refund.

Items purchased during Sitewide Sale Events or Promotions:
All items purchased using a during a sitewide sale event are eligible for a refund or exchange. Please note orders made during sale events are not eligible for Free Returns.

Red-line Sale Items (red font):
All sale items can be returned for an exchange only. Sale items are products where the price is listed in red. Please note sale items are not eligible for Free Returns.

Outlet items (red font & “(o)” listed in style name):
All Outlet items are final sale and cannot be returned for a refund or exchange. Outlet items are identified in the sale section with an “(O)” in the style name and have individual product descriptions detailing any signs of wear, defects or reason for being marked as outlet. Outlet items do not come with a warranty.

How do I exchange an item?Arrow

If you would like to exchange your sunglasses, please complete the Exchange & Return Form and enclose it along with your sunglasses. Pack all items with your returns form in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. Be sure to complete all fields to ensure a prompt turnaround.

If your initial order is eligible for free returns a postage label will be supplied at no charge, if your initial order is not eligible for free returns you can proceed with the return and a postage fee of $7.95 will be charged upon processing of your exchange. Once your return has been received, it will be processed by our warehouse within 48 hours. Just Sunnies will gladly cover the cost of shipping your new item out to you within Australia, for your first exchange. If you proceed with multiple exchanges additional postage fees will apply.

In the event of any price difference, accounts will be in contact to arrange the additional payment before processing your exchange. If the amount of the new item is less, the difference will automatically be refunded back to your original payment method. Please email support@justsunnies.com.au  or call 1300 SUNNIES for further information.

Is my order eligible for Free Returns?Arrow

Free returns are valid within 30 days on purchases over $150* within Australia. *This offer is valid per order with a minimum order value of $150. Offer excludes sale items, outlet items, items purchased during promotions and site-wide sale events. Free Returns excludes international orders. All returns are shipped with standard shipping.

Please follow the below steps to process your return:

  1. Contact our Customer Service team support@justsunnies.com.au.
  2. Once your return has been successfully lodged, our friendly customer service team will organise a return shipping label via email. Print your return shipping label at home or the Post Office may print your label for you.
  3. *Pack all items in protective packaging similar to how you received them. The sunglasses must remain unworn with all tags and packaging returned. 
  4. Securely attach the label to the parcel, ensuring tape does not cover any part of the barcode.
  5. Post your parcel at any Post Office or Post Box.
  6. Returns may take up to 7-10 business days to arrive. Once we receive your return it will be processed within 48 hours. You will be notified by email when your return has been processed. 

    *In the event an item has been worn or does not meet the return lodgement requirements, a postage fee will be charged for the returns label. 

Do you pay for my return shipping?Arrow

If the item was received damaged, defective or is incorrect due to a warehouse error, we will gladly pay for the return shipping (upon assessment). We ask that you send an email with images to support@justsunnies.com.au and once assessed, we will email you a returns postage label. For a change of mind returns, Just Sunnies offers free returns for orders within Australia over $150*, if your order does not meet the terms and conditions of the free returns a returns service is available for $7.95. If you have selected to return your item for a refund, the $7.95 fee will be deducted from your total refund. Just Sunnies will gladly cover the cost of shipping your new product out to you within Australia if you have chosen to exchange. International returns are welcome however they are not eligible for free returns or shipping.

How long do I have to return an item?

Australian orders: eligible items must be returned to our warehouse within 30 days of receiving your item.

International orders: eligible items must be returned to our warehouse within 60 days of receiving your item.

Have you received my return?Arrow

As soon as your return is received and processed by our team, you will be notified by email.

If you have posted your return to us but haven't heard back, please check the tracking details for your returning parcel. If this is showing as delivered, please contact us on (07) 5535 0994 or via email at support@justsunnies.com.au and we can look into it for you.

Do my sunglasses come with a manufacturer's warranty?Arrow

Manufacturer’s warranties come with most items we sell, excluding outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet that come with your sunglasses. You can also visit the brands page on Just Sunnies for specific warranty details.

All sunglasses are guaranteed against defects in workmanship and materials for a period between 6 months and 2 years from the date of purchase. Each brands warranty period will vary. To find out the warranty period of your sunglasses, look for the warranty section listed on the product page of the item you have purchased.

The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, or nose pieces. Please also keep in mind that any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, the  sunglasses returned for warranty or repair. Warranty claims and repairs are at the complete discretion of the manufacturer.

How to arrange a Warranty Claim or Repair?Arrow

Option 1: Take them to your nearest stockist and they will be able to assist you in sending them back to the manufacturer.

Option 2: Return the item to the manufacturer yourself.

Option 3: Post your sunglasses back to us with our Repair and Warranty claim form. We will forward them onto the manufacturer on your behalf (postage charges apply). Package your sunglasses (inside their protective case) in a sturdy box with padding, along with your filled in form.

f the problem is minor, such as a missing screw, you can see your local stockist or optometrist; they should be able to help to resolve this quickly and easily for you.

Important Information:

  • Sunglasses should be kept in their protective pouch when not being worn.
  • To validate your warranty please present to the retailer your receipt for proof of purchase.

 

REPAIR OR WARRANTY?

 Manufacturers warranties come with all items we sell, excluding Outlet items. The details of the warranty period are usually detailed on the swing tag or the instructions booklet.

Most of our sunglasses are guaranteed against defects in workmanship and materials for a set period of time from date of purchase. The warranty timeframe is outlined by each manufacturer and differs between each brand, you can find the warranty details for a specific brand by clicking into a style from that brand and viewing the warranty tab towards the bottom of the page.

The manufacturer warranty does not cover normal wear and tear such as scratched or broken lenses, lost screws or nose pieces and frame deterioration. Any alterations to the sunglasses such as major adjustments or lens replacements like prescriptions will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.

How to arrange a Repair or Warranty Claim?

Option 1: Take your sunglasses to your nearest stockist; and they will be able to assist you in sending them into the manufacturer

Option 2: Return your sunglasses to the manufacturer direct; if applicable

Option 3: Post the sunglasses back to us along with a completed copy of our Repair and Warranty claim form. Once received we will forward your sunglasses onto the manufacturer on your behalf (postage charges apply). Remember to package your sunglasses inside a protective case in a sturdy box with padding along with your completed repair and warranty form. (If you don’t have access to a printer simply write the required details on a neat sheet of paper).

If the problem is minor, such as a missing screw, you can see your local stockiest, optometrist or sunglass store; minor repairs are usually completed at little to no cost. Alternatively, contact our team directly, we may be able to mail a spare screw to you!

Important Information:

  • Sunglasses and glasses alike should be kept in their protective pouch when not being worn, try not to store them in hot places like the car.
  • To validate your warranty please present a copy of receipt for proof of purchase.

What payment options do you have?Arrow

We accept orders with Mastercard, Visa, American Express, Pay Pal, Afterpay, ZipPay, Bank Deposit & Layby. For more details on our payment methods, please visit our payment page.

How do I use a Gift Card?Arrow

You can use your E-Gift Card or physical Gift Card at the online checkout. Simply select ‘Gift Card’ under payment options and enter your gift card number to apply the funds to your order. You can find your gift card number located on the back of your Gift Card or within your E-Gift Card email.

How do I use a Discount Code?Arrow

Discount Codes can be entered via the my bag page or checkout

  • Simply enter your discount code in the discount code and click the ‘Apply’ button to ensure your discount code is applied to your item/s.
  • Your discount code will successfully apply if the code is eligible on the item/s in your bag. If the code can be applied, this will be reflected by a green success message. If the code cannot be applied, a red error message will display.
  • Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered. Discount codes are not valid in conjunction with any other offers.

What currency do you charge in?Arrow

Your order total will be charged in AUD. Please note that your chosen method of payment may be charged in your local currency at an exchange rate selected by your bank and may or may not include foreign transaction fees. Just Sunnies are unable to determine currency fees and are not included in your order total at checkout.

QuestionArrow

Answer

Contact Us

Phone Us

Our customer service team are available during business hours 9am to 5pm AEST, Monday to Friday. Excludes QLD Public Holidays.

Phone: 1300 SUNNIES (1300 7866437) or (07) 5535 0994


Email Us

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