Frequently asked questions

How do I contact Just Sunnies?

Feel free to contact us any time:

Click HERE for store locations and contact details

How do I order online?

To purchase a product on our website, simply browse your favorite brands, when you see an item you like, click on it for more information and add the item to your shopping cart by selecting "Add to Bag". You can see the items you've selected by clicking on "shopping bag" in the top right corner. To checkout, simply select "checkout" and follow the prompts. You'll need your payment details, email and shipping address to complete your purchase.

Email support@justsunnies.com.au or call (07) 55350994 for assistance.

What forms of payment do you accept?

Just Sunnies is proud to accept Visa, Master Card and AMEX. We also accept Pay Pal and Bank Deposit as major forms of payment. We do not accept cash, cheques or cash-on-delivery (C.OD) for online orders. Your account will be debited when you have completed the checkout process. The transaction will appear on your statement as Just Sunnies.com Pty Ltd.

What do I do if the item I'm looking for is no longer available for purchase online?

Popular items may sell out quickly so be sure to grab them when you see them! If an item has been sold out or you can’t see it listed, please email us at support@justsunnies.com.au .... As we may be able to pull a rabbit out of a hat!

Is it safe to use my credit card on Just Sunnies?

Yes, shopping at Just Sunnies is safe. Our site employs the eWay payment gateway program to ensure the safety and security of your details. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which provide an online guarantee.

Can I make a change to an existing order?

You can change your order while you're still browsing and shopping. Simply click the "Remove" button on the item you no longer want to buy in your Shopping Cart. Confirmed orders prior to dispatch from the warehouse may be changed by contacting us as soon as possible so we can update your order before it is dispatched. If your order has already been dispatch we are unable to make any changes and you will need to refer to our Returns and Exchanges page for further information.

Where's my confirmation email?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your email client has flagged our confirmation email as spam, please check your junk mail as it may be in there. All confirmation emails are sent from support@justsunnies.com.au . Please contact us by email with your full name, phone number and order number and we will confirm your orders details.

Can I order by phone, email or fax?

To protect your security, we accept orders via phone, but not by email or fax. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out over the telephone if needed.

How do I use a promotional code?

To use a promotional code, you will need to enter it into the discount code box at the cart. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion. Discount codes cannot be applied once your order has been processed and shipped.

What happens if something I order is out of stock?

Most items will leave our warehouse within 48hrs of you placing an order (excluding weekends and public holidays). However if the item is on backorder with the manufacturer, shipping may take longer. We will promptly inform you if there will be a delay in shipping your sunglasses.

What does pre-order mean?

We like to keep you up to date and have all your favorite styles ready to purchase. Some items may be on backorder with the supplier or we may list styles to purchase ahead of their release dates, so we allow pre-orders as an option to get your hands on these pieces as soon as we do.

We do our best to list delivery time frames for each pre-order if we have them available. To enquire about a time frame if its not listed simply shoot an email through to support@justsunnies.com.au and customer service can advise you of a delivery time frame.

If you purchase more than one item and one piece in your order a 'pre-order' styles your order will be held in our warehouse and all pieces will be shipped together. Pre-orders do not qualify for partial shipment. You will be notified of any delays and your order will be shipped when all pieces are available. If you wish for the pieces to be shipped separately you can pay an additional postage fee or place two separate orders. To process an additional postage fee please contact customer service.

How secure is my personal information?

Just Sunnies understands that you want to keep all your personal information private and your security is extremely important to us. We've taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure. We respect your privacy and do not provide your personal details to any other third parties. See our full Privacy Policy.

What if my credit card shows multiple charges?

We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then there has been an error either from the Bank or the Merchant.

Please contact us immediately if there is a charge that needs to be removed and refunded.

What if I am ordering and there is an error in the checkout?

If you have any Technical Issues whilst using www.justsunnies.com.au, please contact our Customer Service Team by email at support@justsunnies.com.au or phone (07) 55350994 and we will assist you as soon as we can.

What currency are Just Sunnies prices displayed in?

All prices are shown in Australian Dollars (AUD).

What Is Your Returns Policy?

Just Sunnies is committed to customer satisfaction - we aim to make all aspects of ordering as hassle free as possible, especially returns. If you receive any product that you are unhappy with for any reason simply return it to us in the same condition that it was sent to you, within 30 days from purchase and we will happily provide an exchange, refund, or credit note. Postage and handling charges on returned items are non-refundable. Charges to post the product back to Just Sunnies are at the customer’s expense. We do recommend registered post, as Just Sunnies is not liable for lost or damaged parcels.

Can I exchange/return my sunglasses?

If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 30 days of purchase for an exchange, refund, or credit note. View our full returns policy and download the Exchange & Return Form.

It remains the responsibility of the consumer to cover the cost of return shipping to Just Sunnies. Once your return has been received it will be processed by our warehouse, if you have chosen to exchange your sunglasses Just Sunnies will gladly cover the cost of shipping within Australia for your first exchange. If you proceed with multiple exchanges postage fees will apply. All international customers are responsible for all shipping costs both to and from Just Sunnies. Please email support@justsunnies.com.au  for further information.

How do I return an item?

If for any reason you would like to return your product to us, please follow the simple steps below:

1. Complete the Exchanges & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.
2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
3. Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
   
   Just Sunnies Returns
   1/62 Township Drive
   Burleigh QLD 4220
4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Just Sunnies is not liable for lost return parcels.
5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange or refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
6. Just Sunnies will then gladly cover the cost of shipping your new product via eParcel for your first exchange.

I have lost my Invoice. What do I do?

If this is the case don't worry as our Support Team can email you another copy! Please contact us by email at support@justsunnies.com.au with the name used on the order, email address used to place the order and brand purchased if you can. We will look up your purchases and email a fresh copy of your sales receipt.

What happens to my return when it reaches Just Sunnies?

Once received in our warehouse, we will inspect and process the returned items within 48 hours to ensure you receive your exchange, refund, or credit note promptly. For exchanges, will we keep you informed by email with order updates and shipment details for your exchanged item/s. In the unlikely event that you do not receive an email update within 10 business days of posting your return, please contact us and we will help you to find it. If you have a tracking number for this parcel, please inform us of this.

Do you pay for my return shipping?

Australian Orders-

If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly provide a return-shipping label or cover the cost of the return postage up to the value of $10 upon assessment, as well as the shipping for the new item.
In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.

International Orders-

Just Sunnies does not cover the cost of international return shipping. Return shipping from international orders is at the consumer’s expense.

Where do I ship my return?

Please address your returns to:
Just Sunnies Returns
1/62 Township Drive
Burleigh QLD 4220
Australia

What if something goes wrong with my product later on?

Manufacturers warranties come with all items we sell. Specific warranty information is available for each brand by clicking the "Warranty" button on the brand page.
The details of the warranty period are usually detailed on the swing tag or the instructions booklet. There are 3 options to return your sunglasses:

1.Take them to your nearest stockist; and they will be able to assist you in sending them back;
2. Return the item to the Manufacturer yourself. For details of a Manufacturer's Customer Service Contacts please email us at support@justsunnies.com.au . 
3. Return the sunglasses to us and we can forward them to the company on your behalf. Please complete the Repair and Warranty form indicating the problem and the product details.

All warranty claims require a receipt/receipt number as proof of purchase.

Am I able to get a refund?

If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a full refund*, excluding any postage charges. The Sunglasses must be in original condition with all tags and packaging as you received them. Your refund will be processed within 48 hours of us receiving your return. All refunds are processed to your original payment method.

*Refunds not applicable on postage charges, sale/promotional items or Lay-bys.

Have you received my return?

As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at support@justsunnies.com.au and we can look into it for you.

How long is the warranty on my sunglasses?

All sunglasses sold on Just Sunnies come with the standard manufacturers warranty, which is usually a minimum of 12 months. Specific warranty information is available for each brand by clicking the "Warranty" button on the brand page.

What if the sunglasses don’t fit as expected?

If your sunglasses do not suit or fit the way you like you are more than welcome to return them for exchange, credit or refund. You can view our returns and exchanges policy HERE.

If the sunglasses fit and you like the style but they’re not sitting as expect or the size is slightly off; that’s easily fixed. All our sunglasses are brand new and come directly from the manufacturers and have not been tried on, they can sometimes require a quick adjustment at your local optometrist or sunglass store to fit your face correctly, this is usually a free or charge service and done within a couple of minutes. (Also make sure all tags are removed as this can push the sunglasses out a little.)

Alternatively, you are more than welcome to return the sunglasses to us for assessment, adjustment or a replacement pair as long as the sunglasses are returned within the returns period, have not been worn and come complete with tags and packaging.

Will my sunglasses come with a case or accessories?

The sunglasses case and accessories differ for each brand and sometimes vary between styles. Specific information can be found under the "Case" button on each product page.
All our sunglasses are shipped with the manufacturer supplied case and accessories (if applicable), exactly the same as if you purchase your sunglasses through a physical store.

Are all your sunglasses brand new?

Yes, all our sunglasses are brand new and come with the full manufacturer's warranty.

Do you sell prescription sunglasses?

Yes. We are able to provide prescription sunglasses in either Spotters Sunglasses or AM Eyewear. You will need to provide a current copy of your scrip to obtain a quote. To enquire and apply for a quote please email support@justsunnies.com.au and our customer service team will request the necessary details. Once you receive your quote you can then choose if you would like to go ahead.

Once payment is processed and your script has been made you are unable to cancel, refund or return your purchase. All script sales are final.

No discounts can be used towards prescription orders, all prescription orders are excluded from sales and promotions.

How should I care for my products?

To fully enjoy your new products, make sure you read the item's label and follow the care instructions.

How do I find an item?

Use our websites search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search. You can also search by brand or style. If you cant find what you are looking at contact customer service on (07) 55350994 or email support@justsunnies.com.au  as we may be able to assist you further.

At what hours is the customer service available?

Just Sunnies customer service is available by email, 24 hours a day, our team will do their best to get back to you as soon as possible, usually within 24 hours; excluding weekends and some public holidays.
You can also contact Just Sunnies customer service via phone on 07 55350 994, If we are unavailable or busy you can leave a short message with your name and contact number and we will return your call at our earliest convenience.

What if there's a problem with my order?

If there is a problem with your order, please email us at support@justsunnies.com.au 

What is a backorder?

A backordered product is a product that is temporarily out of stock with the suppliers. If a product you have already ordered becomes backordered, we will be in touch via phone and/or email to notify you of the delay. After receiving this email, you can choose to wait for the item, cancel your order or receive same value of credit to exchange for other products.

What is the Recommended Retail Price (RRP)?

The RRP is the sale price suggested by the brands sunglasses distributor in Australia. The Recommended Retail Price (RRP) is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion. In addition, due to the fact the top branded eyewear worldwide is made in Italy, the RRP is also based on the Euro exchange rate within the Countries our websites are featured. We encourage customers to compare prices via comparative price shopping engines online and through various other means in order to find the best deal. RRP is not the same as "street price" - Street Price can be broadly defined as the price at which the item actually sells in the free market. Just Sunnies is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.

Can I get a Just Sunnies Gift Card?

Sunglass Gift Cards are a great present when you are not sure what to give your nearest and dearest for any occasion. Our gift cards are available in $25, $50, $100, $150, $200, $250 and $300. They are easily purchased online with either a physical gift card posted out or a free email gift card.

Do gift cards have an expiry?
Gift Cards come with a 12-month expiry date.

What if I lose my gift card?
Treat gift card as cash, lost or defaced cards will not be replaced or refunded. What if I change my mind? Gift Cards are not usually refundable. Please contact customer service with any questions.

What If I only use part of my gift card?  If you only use part of the funds on your gift card the remainder of the funds will remain on the gift card until its expiry date.  

Where can I redeem my gift card? You can redeem your Just Sunnies gift card online at www.justsunnies.com.au or any of our stores. For store locations please see the store finder.

Can I pick my order up?

Yes! Just Sunnies now have Order Pick-up available!

With several stores based on the Gold Coast in Queensland we offer local pick up as an alternative to having your order shipped to you. You can choose the location you wish to collect your order from and we will organise collection for you. Your order will be processed the same as any order placed online. Simply choose pick-up at the checkout and choose a location. Order processing times can take a day or so extra as we will organise the stock to be transferred to your selected pick up location, when your order is ready for pick up we will notify via phone and/or email. Pick up is available during store trading hours; these are displayed when choosing a location.

If you need to exchange a pick up item, you can return to one of our stores to be transferred to our head office or post the item back to our head office. For further information please contact customer service on (07) 55350994 or email support@justsunnies.com.au.

Can I Lay-by my order?

Just Sunnies is proud to offer our customers a Layby service. Simply choose the product you wish to purchase, add the item/s to your cart and process your order as normal, when you reach the payment page you are given the option to Layby. You will need to be a member of Just Sunnies and have an account in order to place a layby and keep track of your payments.

You have 6 months to complete your Layby, after this time the layby will be cancelled. At any time a Layby is cancelled prior to the item being shipped the 20% deposit is non refundable. To make a payment on your active layby simply sign in to your account and select My Layby's in the account drop down, select make a payment and a balance will be displayed, simply enter the amount you wish to pay and select Pay Pal. From here you can process the payment with your Pay Pal account or use Credit Card through Pay Pal.

Once your Lay by is completed your order will be shipped to you. If the item you have purchased is not as you expected, please refer to returns and exchanges. If you need any assistance or have any questions please contact customer service on (07) 55350994 or email support@justsunnies.com.au.

Please refer to our Layby page for further information... click HERE.

How do I contact Just Sunnies?

Feel free to contact us any time using the details below:

Head Office
Email: support@justsunnies.com.au
Phone: (07) 55350 994

Click HERE for store locations and contact details.

What forms of payment do you accept?

Just Sunnies is proud to accept Cash, Visa, Master Card and AMEX.

What do I do if the item I'm looking for is not available in-store?

Popular items may sell out quickly so be sure to grab them when you see them! If an item has sold out or is not available in one of our stores, please contact us as we can organise special orders or send product/s in-store for you to purchase. It's best to give us a couple of days notice to oraganise your special purchase. You can call head office or your preferred store location to request a special order.

Can you email my purchase receipt?

Yes, we can. When you make a purchase in-store you will be provided with a purchase receipt on the spot. You can opt to also have a copy emailed to you.

Can I purchase by phone?

To protect your security, we do not accept orders via phone in store.. If you are unable to make it into one of our stores you can place an order on our website www.justsunnies.com.au.

How do I use a promotional code in-store?

Online promotional codes cannot be used in-store.

What if an item is cheaper online than in-store?

If you see an item and price on Justsunnies.com.au our staff will happily match this price in-store for you. All you need to do is ask when you are in-store.

How secure is my personal information?

Just Sunnies understands that you want to keep all your personal information private and your security is extremely important to us. We've taken all reasonable measures to ensure that your personal details are kept safe at all times.

What if my credit card shows multiple charges?

We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then there has been an error either from the Bank or the Merchant.

Please contact us immediately if there is a charge that needs to be removed.

Can my in-store purchase be refunded?

Yes, at Just Sunnies we want you to feel confident in purchasing with us and enjoy your sunglasses. If you purchase something that is not quite right you are more than welcome to return the item for a refund if the sunglasses have not been worn and are returned with all original packaging and proof of purchase.

What if my sunglasses are faulty?

Manufacturers warranties come with all items we sell.
The details of the warranty period are in most cases advised in store. If something goes wrong, please return the sunglasses to one of our store locations along with your proof of purchase.

Once you have returned your sunglasses in-store our friendly staff will be able to advise the best course of action and will organise for your sunglasses to be returned to the manufacturer for assessment. All returns and warranties need to be returned to the manufacturer for assessment.

All warranty claims require a receipt/receipt number as proof of purchase.

What brands are available in-store?

Try as we might it's impossible to hold every brand and every product in every store.

We have spread our brands and styles across our stores to provide a wide variety in each location. If you are after a specific brand or style please dont hesitate to call ahead, our stores will happily advise the best location to get your hands on your desired products.

Click HERE for store locations and contact details.

What currency are Just Sunnies prices displayed in?

All prices are shown in Australian Dollars (AUD).

What is Afterpay?

Afterpay is an innovative payment option that is available for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them ASAP while paying the order off over 4 equal instalments, interest free! Afterpay is similar to your everyday lay-by but better. Instead of having to wait until you have completed the lay-by payments you get to have the product straight away for a quarter of the price! (Or zero upfront cost if you are an existing Afterpay customer).

Once you have completed your order it is your responsibility to complete the payments to Afterpay. Afterpay will notify you via email and text when each payment is due and the value of the payment that will be debited from your account. If a payment is missed fees do apply.

Do I pay more if I use Afterpay?

No! Afterpay is an interest and fee free service. The only time you would pay a fee is if you miss a payment. Please see Afterpay Terms & Conditions for further information about late fees.

What if I miss a payment or can’t pay an instalment?

If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added 7 days later if the payment remains unpaid. Please see Afterpay terms and conditions HERE.

What products can be paid for using Afterpay?

Afterpay is available for all merchandise online excluding Gift Cards or items over $1,000 AUD.

Is there a minimum order value / is there a maximum order value?

At Just Sunnies you will need to spend a minimum of $75 to pay using Afterpay and the maximum you can spend is $1000 AUD.

How many orders can I have on the go at any one time?

You can have up to 3 orders on the go with Afterpay at any one time with a combined value of up to $1000 AUD.

Who can use Afterpay?

Afterpay is only available to Australian customers over 18 years of age who have an Australian debit or credit card.

I want to pay my order off sooner; can I do this?

Yes! You can pay your order off early if you like. You will need to sign into your Afterpay account directly to make an early payment/s.

How do I pay for my order with Afterpay?

Follow the normal ordering process and choose Afterpay at the checkout. Sign in as an existing Afterpay customer or sign up instantly by following the simple steps. It's truly that easy.

How are the Afterpay instalments calculated?

The Afterpay instalments quoted on a product represent 1 of 4 payments required for that product, that's 25% of that product's current price excluding any delivery charges that may be applicable. Delivery costs will be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout and have selected Afterpay as your payment option. If you are purchasing multiple items the payment breakdown is displayed once you have signed into your Afterpay account before confirming your order.

Can I return an Afterpay Purchased Item?

Yes. Simply lodge your return through the normal process and once the item is returned to our warehouse we will notify Afterpay to release the payments you made back into your nominated account.

Please note: We will only be able to process your refund through Afterpay once your return reaches our HQ and gets processed. You may still need to make payments while your return is coming back to us or waiting to be processed, but everything you pay for the returning items/s will be refunded once processed through our system.

No problems! Just fill in the Just Sunnies returns form and send it back to us as normal. We are unable to offer a store credit so you will receive a refund. Afterpay will look after this for us and the refund will go back to the card you have registered with them.

What if my Afterpay order does not arrive?

Simply contact our Customer Care team and they will assist you in locating the parcel.

If I don't have a credit or debit card can I still use Afterpay?

No, unfortunately not. Afterpay requires a credit or debit card in your name to be supplied in order to use their services.

Is Afterpay a credit card?

No. Afterpay is simply a service that will charge an existing credit or debit card for the 4 instalments of your order..

What if I have a problem with my Afterpay payments or account?

You will need to contact Afterpay directly in relation to any issues regarding your purchase. Click here.

Is there a limit to how much I can spend on a single transaction?

Yes, you can spend up to $1000 in a single transaction.

My Afterpay payment was declined. What should I do?

The Afterpay payment option is provided by Afterpay directly, so we have no control over the acceptance or rejection of payments. There is a limit of $500 for debit cards and $1000 for credit cards so please keep this in mind if your purchase is not going through. For any questions regarding your Afterpay payment please contact Afterpay.

Want more information on Afterpay?

For more information regarding Afterpay and their services, you can visit the Afterpay FAQ page by clicking here.