Shipping Questions

Do you ship internationally?

We certainly do ship internationally. We use Australia Post International Registered or Express for all international destinations. Just select your country in the drop down menu during checkout, or email us at and we can help for countries not listed. Please note, Oakley and Arnette sunglasses cannot be shipped outside of Australia and New Zealand. For full details please email us at

How long will it take for my order to arrive?

Orders within Australia
All Australian orders are sent via Express Post and usually arrive within 2 to 7 business days from the day of shipping.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for collection.

International Orders
We have two options available for international postage.  You are able to choose your preferred option at the checkout when entering your shipping details.

Registered- International registered post takes between 10 - 15 working days to arrive from the day of shipping. International registered post does not come with customer order tracking or insurance.

Express- International Express post takes 3-10 working days to arrive from the day of shipping. International Express Post comes with full order tracking and insurance on your order.

Should you choose international Express Post you will receive a tracking email upon dispatch, which will allow you to track your order right to your door. International registered post does not come with order tracking.

If your order has not arrived within two business days outside of the forecasted shipping times, please contact us via email and we can contact the postal service for you. We are unable to launch an investigation until two working days after the forecasted delivery timeframe. Delivery time frames do not include customs processing times.

A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to sign and receive your goods. A work address is often a good option. If no one is available to sign for the goods, the parcel will be delivered to your local post office for collection.

What are the delivery charges?

EXPRESS SHIPPING IS FREE on all orders over $99.00 to anywhere in Australia.
A standard flat rate of only $10.00 applies to all orders within Australia under $99.00.
We use Australia Post E-parcel Express as our delivery method of choice for all orders within Australia.

International orders have the option of Registered Post for $19.95 or Express Post for $29.95.
All international orders are shipped with Australia Post and handled abroad by Australia Post International partners.

How do I know my order is shipped?

Once your order is confirmed by email, it will be processed in our warehouse and dispatch department. We will then email you a shipping confirmation once your order is dispatched, containing a tracking number and a link to the carrier's website. Please note if you are an international customer and choose registered post you will not receive a tracking email.

The items are enclosed safely in a box and satchel. Your address is printed onto the packaging and collected from us personally by the carriers.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. In Australia, our main carrier is Australia Post E-Parcel Express - accessing every corner of the country.

For our International Orders, we entrust Australia Post's International Registered Shipping and International Express Shipping. All international orders are handled abroad by Australia Post International partners.

Please refer to the Postage and Shipping page for more in-depth information.

Will my order incur customs charges?

Some orders may incur a customs or import duty charge. Just Sunnies does not have any control over these charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances.

For further information, please contact your local customs office.

What happens if my items get lost in the mail?

The first thing to do is contact Australia Post Tracking. By quoting your tracking number that was sent to you in your confirmation email they will be able to track your parcel. If your items are unable to be located by the carrier, we will lodge an investigation from our end.

Please contact if you have any queries about this.

What happens if something arrives damaged or defective?

Please let us know straight away and we will replace it or refund you as soon as we receive it back and verify from our end that it is defective. You will need to return it within 7 days.

Please email or call (07) 55350 994 for assistance.

What happens if an item is missing from my order?

Sometimes, orders can be sent in multiple satchels/boxes, as they may have not fit in just one. Please contact us to check if this is the case.

What happens if I order multiple pieces and one is on backorder or sold out?

Every now and then it's possible that our stocktake is out or we have just sold out of an item and more stock is due shortly. We will always notify you if this is the case. For all Australian orders if the delay is over seven business days Just Sunnies will ship the items separately at no extra cost. If the delay is less than a week you are more than welcome to pay an additional postage cost for the items to be shipped separately.

International orders do not qualify for partial shipment. You will be notified of any delays and your order will be shipped when all pieces are available. If you wish for the pieces to be shipped separately you can pay an additional postage fee.

In any case if you do not wish to wait you are more than welcome to a full refund of the purchase price. If you have any questions at all please contact our customer service team via phone (07) 55350994 or email

What happens if I receive an incorrect item?

If you receive an incorrect item on your order, please contact us immediately and we will arrange for the correct item to be sent to you. We will also arrange or reimburse the cost for return postage of the incorrect item.

Do you deliver to a PO Box Address?

We can deliver to any PO Box Address within Australia or abroad.

Can you deliver to my work address?

Yes, we can deliver to your place of work. Please ensure to include the Business Name with your shipping address, so the delivery driver can find you easily.

What if the delivery is unsuccessful and the item is returned to sender?

In the odd case that an address is not found, or the parcel has been held for more than 10 business days at your local post office without collection, items can be returned to sender. If this is the case and you wish to have the order resent, a shipping fee will apply. For more information, please get in touch with our customer service team via phone (07) 55350994 or email as they will be able to assist you.

Can I track my order?

Once your order has been dispatched from our warehouse you will receive a confirmation email from Just Sunnies. You will also receive an email from Australia Post containing a link to track your order on the Australia Post website, so you can track your orders progress right to your doorstep.

If you are a member, you can track the progress of your order from when you submit your order to when it is dispatched by logging into your account and clicking "Order Tracking". Once you order has been dispatched you can track the delivery of your parcel through the Australia Post website.

Will I have to sign for my order?

A signature is required for all orders and we recommend using a work hours address for delivery.
If you are not in attendance when the parcel is being delivered, you will receive an Attempted Delivery Advice card which details how and when the parcel can be collected from your nearest Australia Post outlet.

Your parcel is held at the Post office for around 10 business days before it is returned to sender. If your parcel is returned to sender and you wish to have the order resent, a shipping fee will apply. For more information, please get in touch with our customer service team via phone (07) 55350994 or email as they will be able to assist you.

Why haven't I received my order?

If you have received your dispatch email and still have not received your order, please use your tracking number and track your order at

If you haven't received a dispatch email it’s best to contact us with your order number (eg. #35994) and we can look into this for you. In most cases, this is just a case of an incorrect contact email or our emails being marked as junk.

Can I change my delivery address?

Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you.

To save us chasing the postman down the street, please notify us of address changes as soon as possible, either by phone on (07) 55350 994 or email

Our Store

How do I contact Just Sunnies?

Feel free to contact us any time by:

Phone: (07) 55350 994
Just Sunnies
1/62 Township Drive
Burleigh QLD 4220

How do I order online?

To purchase a product on our website, simply browse the brand, when you see an item you like, click on it for more information and add the item to your shopping basket by selecting "Add to Bag". You can see the items you've selected by clicking on "Cart" in the top right corner. To check out, simply select "Check Out" and follow the prompts. You'll need your payment details and your billing address to complete your purchase.

Email for assistance.

What forms of payment do you accept?

Just Sunnies is proud to accept Visa, Master Card and AMEX. We also accept PayPal and Bank Deposit as major forms of payment. We do not accept cash, cheques or cash-on-delivery (C.O.D.). You will be debited when you have completed the Check Out process. The transaction will appear on your statement as Just Pty Ltd.

What do I do if the item I'm looking for is no longer available for purchase online?

Popular items may sell out quickly so be sure to grab it when you see it! If an item has been sold out or you can’t see it listed, please email us at .... As we may be able to pull a rabbit out of a hat!

Is it safe to use my credit card on Just Sunnies?

Yes, shopping at Just Sunnies is safe. Our site employs 256 Bit Encryption to encrypt your information and help make sure that only you and Just Sunnies ever see it. In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide an online guarantee.

Can I make a change to an existing order?

You can change your order while you're still browsing and shopping. Simply click the "Remove" button on the item you no longer want to buy in your Shopping Cart. Confirmed orders prior to dispatch from the warehouse may be changed by contacting us as soon as possible so we can update your order before it is dispatched. If your order has already been dispatch we are unable to make any changes and you will need to refer to our Returns and Exchanges page for further information.

Where's my confirmation email?

If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam, please check your junk mail as it may be in there. All confirmation emails are sent from . Please contact us by email with your full name and order number and we will confirm your orders details.

Can I order by phone, email or fax?

To protect your security, we do accept orders via phone and email, but not by fax. To place an order please use the shopping cart on our website - our friendly staff will be happy to help you out over the telephone if needed.

Phone: (07) 55350 994

How do I use a promotional code?

To use a promotional code, you will need to enter it into the discount code box at the cart. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion. Discount codes cannot be applied once your order has been processed and shipped.

What happens if something I order is out of stock?

Most items will leave our warehouse within 48hrs of you placing an order (excluding weekends and public holidays). However if the item is on backorder with the manufacturer, shipping may take longer. We will promptly inform you if there will be a delay in shipping your sunglasses.

How secure is my personal information?

Just Sunnies understands that you want to keep all your personal information private and your security is extremely important to us. We've taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure. We respect your privacy and do not provide your personal details to any other third parties. See our full Privacy Policy.

What if my credit card shows multiple charges?

We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then there has been an error either from the Bank or the Merchant.

Please contact us immediately if there is a charge that needs to be removed.

What if I am ordering and there is an error in the checkout?

If you have any Technical Issues whilst using, please contact our Customer Service Team by email at and we will assist you as soon as we can.

What currency are Just Sunnies prices displayed in?

All prices are shown in Australian Dollars.

Returns FAQ

What Is Your Returns Policy?

Just Sunnies is committed to customer satisfaction - we aim to make all aspects of ordering as hassle free as possible, especially returns. If you receive any product that you are unhappy with for any reason simply return it to us in the same condition that it was sent to you, within 30 days from purchase, and we will happily provide an exchange, refund, or credit note. Postage and handling charges on returned items are non-refundable. Charges to post the product back to Just Sunnies are at the customer’s expense. We do recommend registered post, as Just Sunnies are not liable for lost or damaged parcels.

Can I exchange/return my sunglasses?

If you need to exchange or return your sunglasses, please return your purchase with the completed Exchange & Return Form within 30 days for an exchange, refund, or credit note. All Refunds will incur a $15 processing fee. View our full returns policy and download the Exchange & Return Form.

How do I return an item?

If for any reason you would like to return your product to us, please follow the simple steps below:

  1. Complete the Exchanges & Return form and enclose with your sunglasses. Be sure to complete all fields to ensure prompt turn around.
  2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  3. Address your package, making sure you cover or remove original shipping label. If you have lost this, don't worry! Our address is:
    Just Sunnies Returns
    1/62 Township Drive
    Burleigh QLD 4220
  4. Attend your local Post Office and send. For security and peace of mind, we strongly suggest insured registered post as Just Sunnies is not liable for lost return parcels.
  5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your exchange or refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.
  6. Just Sunnies will then gladly cover the cost of shipping your new product via eParcel for your first exchange.

I have lost my Invoice. What do I do?

If this is the case don't worry as our Support Team can email you another copy! Please contact us by email at with the name used on the order, email address used to place the order and brand purchased if you can.

What happens to my return when it reaches Just Sunnies?

Once received in our warehouse, we will inspect and process the returned items within 48 hours to ensure you receive your exchange, refund, or credit note promptly. For exchanges, will we keep you informed by email with order updates and shipment details for your exchanged item/s. In the unlikely event that you do not receive an email update within 10 business days of posting your return, please contact us and we will help you to find it. If you have a tracking number for this parcel, please inform us of this.

Do you pay for my return shipping?

Australian Orders-

If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly provide a return-shipping label or cover the cost of the return postage up to the value of $10 upon assessment, as well as the shipping for the new item.

In the case of reimbursement of shipping, a postage receipt is required to be sent with the return.

If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, then we ask that you pay for returning shipping cost.

International Orders-

Just Sunnies does not cover the cost of international return shipping. Return shipping from international orders is at the consumer’s expense.

Where do I ship my return?

Please address your returns to:
Just Sunnies Returns
1/62 Township Drive
Burleigh QLD 4220

What if something goes wrong with my product later on?

Manufacturers warranties come with all items we sell. Specific warranty information is available for each brand by clicking the "Warranty" button on the brand page.
The details of the warranty period are usually detailed on the swing tag or the instructions booklet. There are 2 options:
1. Return the item to the Manufacturer yourself. For details of our Manufacturer Customer Service Contacts please email us at 
2. Return the sunglasses to us and we can forward them to the company on your behalf. Please complete the Repair and Warranty form indicating the problem and the product details.

All warranty claims require a receipt/receipt number as proof of purchase.

Am I able to get a refund?

If you're not satisfied with your sunglasses, you are welcome to return your order within 30 days from purchase for a full refund, excluding any postage charges and a $15 processing fee. The Sunglasses must be in original condition with all tags and packaging as you received them. Your refund will be processed within 48 hours of us receiving your return. All refunds are processed using your original payment method.

Have you received my return?

As soon as your return is received and processed by our team, we will send you an email to let you know.
If you have posted your return to us but haven't heard back, please contact us on 07 55350 994 or via email at and we can look into it for you.

Everything Else

How long is the warranty on my sunglasses?

All sunglasses sold on Just Sunnies come with the standard manufacturers warranty, which is usually a minimum of 12 months. Specific warranty information is available for each brand by clicking the "Warranty" button on the brand page.

What if the sunglasses don’t fit as expected?

If your sunglasses do not suit or fit the way you like you are more than welcome to return them for exchange, credit or refund. You can view our returns and exchanges policy HERE.

If the sunglasses fit and you like the style but they’re not sitting as expect or the size is slightly off that’s easily fixed. All our sunglasses are brand new and come directly from the manufacturers and have not been tried on, they can sometimes require a quick adjustment at your local optometrist or sunglass store to fit your face correctly, this is usually a free or charge service and done within a couple of minutes. (Alos make sure all tags are removed as this can push the sunglasses out a little.)

Alternatively, you are more than welcome to return the sunglasses to us for assessment, adjustment or a replacement pair as long as the sunglasses are returned within the returns period, have not been worn and come complete with tags and packaging.

Will my sunglasses come with a case or accessories?

The sunglasses case and accessories differ for each brand of sunglasses and sometimes vary between styles. Specific information can be found under the "Case" button on each product page.
All our sunglasses ship with the manufacturer supplied case (if applicable) and accessories, exactly the same as if you purchase your sunglasses through a physical store.

Are all your sunglasses brand new?

Yes, all our sunglasses are brand new and come with the full manufacturer's warranty.

Do you sell prescription sunglasses?

Yes. We are able to provide a quote for prescription sunglasses in either Spotters Sunglasses or AM Eyewear. You will need to provide a current copy of your script. To enquire and apply for a quote please email and our customer service team will request the necessary details. Once you receive your quote you can then choose if you would like to go ahead.

How should I care for my products?

To fully enjoy your new products, make sure you read the item's label and follow the care instructions.

How do I find an item?

Use our websites search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search. You can also search by brand or style.

At what hours is the customer service available?

Just Sunnies customer service is available by email, 24 hours a day, our service team will do their best to get back to you as soon as possible, usually within 24 hours.
You can contact Just Sunnies customer service via phone on 07 55350 994, If we are unavailable or busy you can leave a short message with your name and contact number and we will return your call at our earliest convenience.

What if there's a problem with my order?

If there is a problem with your order, please email us at 

What is backorders?

A backordered product is a product that is temporarily out of stock with the suppliers. If a product you have already ordered becomes backordered, we will be in touch via phone and/or email to notify you of the delay. After receiving this email, you can choose to wait for the item, cancel your order or receive same value of credit to exchange for other products.

What is the Recommended Retail Price (RRP)?

The RRP is the sale price suggested by the brands sunglasses distributor in Australia. The Recommended Retail Price (RRP) is not mandatory, although manufacturers and distributors may suggest that retail outlets maintain a price within the range of their suggestion. In addition, due to the fact the top branded eyewear worldwide is made in Italy, the RRP is also based on the Euro exchange rate within the Countries our websites are featured. We encourage customers to compare prices via comparative price shopping engines online and through various other means in order to find the best deal. RRP is not the same as "street price" - Street Price can be broadly defined as the price at which the item actually sells in the free market. Just Sunnies is committed to providing the very best prices and unbeatable value to its customers. We welcome feedback and notice of price rollbacks in the market.

Gift Cards!

Sunglass Gift Cards are a great present when you are not sure what to give your nearest and dearest for any occasion. Our gift cards are available in $25, $50, $100, $150, $200, $250 and $300. They are easily purchased online with either a physical gift card posted out or a free email gift card.

Do gift cards have an expiry?
Gift Cards come with a 12-month expiry date.

What if I lose my gift card?
Treat gift card as cash, lost of defaced cards will not be replaced or refunded. What if I change my mind? Gift Cards are not usually refundable. Please contact customer service with any questions.

What If I only use part of my gift card?  If you only use part of the funds on your gift card the remainder of the funds will remain on the gift card until its expiry date.  

Where can I redeem my gift card? You can redeem your Just Sunnies gift card online at or any of our stores. For store locations please see the store locator.

Can i pick my order up?

Yes! Just Sunnies now have Order Pick-up available!

With several stores based on the Gold Coast in Queensland we offer local pick up as an alternative to having your order shipped to you. You can choose the location you wish to collect your order from and we will organise collection for you. Your order will be processed the same as any order placed online. Simply choose pick-up at the checkout and choose a location. Order processing times can take a day or so extra as we will organise the stock to be transferred to your selected pick up location, when your order is ready for pick up we will notify via phone and/or email. Pick up is available during store trading hours; these are displayed when choosing a location.

If you need to exchange a pick up item, you can return to one of our stores or send the item back to our head office. For further information please contact customer service on (07) 55350994 or email

Can i Lay-by my order?

Just Sunnies is proud to offer our customers a Layby service. Simply choose the product you wish to purchase, add the item/s to your cart and process your order as normal, when you reach the payment page you are given the option to Layby. You will need to be a member of Just Sunnies and have an account in order to place a layby and keep track of your payments.

You have 6 months to complete your Layby, after this time the layby will be cancelled. At any time a Layby is cancelled prior to the item being shipped the deposit is non refundable. To make a payment on your active layby simply sign in to your account and select My Laybys in the account drop down, select make a payment and a balance will be displayed, simply enter the amount you wish to pay and select Pay Pal. From here you can process the payment with your Pay Pal account or use Credit Card through Pay Pal.

Once your Lay by is complete your order will be shipped to you. If the item you have purchased is not as you expected, please refer to returns and exchanges. If you need any assistance or have any questions please contact customer service on (07) 55350994 or email

Additional Policies

Returns and Exchanges

Delivery and Shipping

Terms and Conditions

Privacy Policy